Self Service Loyalty allows customers to earn and redeem loyalty points when purchasing self-service credits. These credits can be used on self-service devices (Penny, Pulse) or at the POS for drop-off WDF and inventory items.
Enabling Self Service Loyalty in Business Manager
Go to Promotions → Loyalty in Business Manager.
If Loyalty is not already enabled, turn it on.
By default, Full Service Loyalty is enabled.
Self Service Loyalty is off by default and must be opted in.
Toggle Self-serve credit purchases to ON.
Once enabled, operators can customize:
Points earned per $ spent
Minimum points required for redemption
How Customers Use Self Service Loyalty in LiveLink
When customers scan a QR code to start a machine in LiveLink, they will see:
Credit Balance displayed prominently.
The option to add funds (e.g., purchase $50 credit).
Once credits are purchased:
Rewards points are added to the customer’s account.
Points can be viewed in the Rewards section.
Purchases appear in their activity history.
Customers can redeem points for credits, which can be used on future machine payments or at the counter for service & product orders.
Things to Know
Redemption applies everywhere: Credits earned can be used for both self-service and full-service orders.
Ledger transparency: Operators will see “Rewards Redemption” tagged in the credit ledger under the customer’s page in Business Manager.
Supported devices: Works on any self-service device, including Penny and Pulse.
Limitations (MVP):
Credit/debit purchases made directly on a Penny device do not accrue loyalty points.
Rewards ledger in the Employee App is not yet supported.
Business Manager dashboard updates for credit purchases will come in a later phase.
Example
A customer purchases $50 in credits through LiveLink. If the loyalty program is set to earn 1 point per $1, the customer will receive 50 loyalty points. They can later redeem those points for additional credits, which can be used for their next machine cycle or drop-off service.
Support & Enablement
This feature must be enabled per operator. Contact your Customer Success Manager or email [email protected] to request access.
To view a detailed breakdown, please refer to the video below.