Overview
Cents Accelerate now offers Two Messaging Channels, allowing your business to separate marketing messages from transactional updates. This ensures that important order-related texts always reach your customers — even if they’ve opted out of promotional messages.
With this feature, your business will have:
A Marketing Phone Number for promotions and campaigns.
A Transactional Phone Number for order updates and critical notifications.
The Cents Global Number, which remains in use only for one-time password (OTP) codes.
Why This Matters
Two Messaging Channels helps your business communicate more effectively and build customer trust.
Ensure customers get important updates: Send essential messages like “Your order has a stain — do you want it removed?” or “We’re closed tomorrow for the holiday,” without worrying about opt-outs.
Run marketing campaigns confidently: Promote offers, loyalty programs, and new services from your dedicated marketing line.
Give customers control: They can opt in or out of marketing or transactional messages separately — staying informed without being over-messaged.
Who Can Use It
New Accelerate Operators: Automatically receive both transactional and marketing numbers.
Existing Accelerate Operators: Can request an additional transactional number to enable both message types.
End Customers: Can manage their preferences independently for marketing vs. transactional messages.
How It Works
Marketing Number – Used for:
Campaigns and promotions
Accelerate automated messages
Transactional Number – Used for:
Order status updates
Delivery notifications
Assist escalations
Cents Global Number – Used only for:
OTP (one-time password) verification codes
During setup, your existing phone number becomes the Marketing Phone Number, and a new number will be assigned as your Transactional Phone Number.
Getting Started
For Existing Operators
Contact Customer Support to request a second phone number.
For New Operators
If you’re onboarding with Accelerate, both numbers will be included in your setup by default.
FAQs
Q: How do existing operators get a second number?
A: Customer Support will submit a request to add a new transactional number to your account.
Q: Will OTP codes change?
A: No — OTPs will continue to come from the Cents Global Number.
Q: Can customers opt out separately?
A: Yes. Customers can unsubscribe from marketing messages while still receiving important order updates (or vice versa).