First step will be to go to your Customer section of the business manager, then click on New Group.
Once you select New group a side bar menu will populate where you can set your filters, Simply select Last Order Date is Before the Last 30 Days then hit Apply 1 Filter
After applying filter you can hit Save Group on the next screen and title and save the group “No Order After 30”
Now that we saved the group we can make our way to the Marketing Tab on the left hand side, From this page please click on “Journeys” then “Create”
From here we can start building out the steps and conditions to set up this journey to target customers who have not placed an order in 30 days.
The copy for the messages can be found at the bottom of the article for you to copy and paste and make your own. Feel free to change the cadence if desired that these messages send out but please do not change the conditioning you see below. This is important to not message customers that perhaps placed an order after receiving the first or second message and took action by placing an order.
After saving the Journey you can Activate on the following screen
Video for how to do this as well is below:
First Message
Hey {{ customer.firstName }} 👋 We miss you at (Business Name).
It's been a little while since your last visit, and we wanted to remind you how easy laundry can be with our Wash • Dry • Fold service! 🧺✨
Let us take laundry off your to-do list this week. Come by or schedule a drop-off — we'll have your clothes fresh, folded, and ready in no time. 💨
Use promo code: (Discount Code) for (Fixed or Percentage Discount ex: 15% $10) off your next Wash & Fold order – just show this text when you come in or enter it online if scheduling pickup/drop-off.
Visit our site to place an order today! (Website Here)
Second Message
Just a friendly reminder from (Business Name
Your (Insert Discount Offer Here) off Wash & Fold promo code (Insert Promo code here) is still waiting for you! 🧺✨
Life gets busy — let us take laundry off your plate this week.
Fast. Fresh. Folded. Done ✅
Use code (Insert Promo Code Here) when you drop off or book online. But hurry — this offer won't be around much longer!
📍(Insert Website Here)
Final Message
Hi {{ customer.firstName }} Laundry still on your list? Let us help. 🧺
We're offering you an exclusive (Insert Discount Offer Here) off Wash & Fold with promo code (Insert Promo Code Here)— just for being a valued customer of (Insert Business Name Here)
✨ Reliable. Fast. Freshly folded.
Because your time is worth more than sorting socks. Use (Insert Promo Code Here ) at drop-off or place an order online for pick up and delivery. Offer ends soon!
📍(Insert Website Here)