Unsellable products are items your store purchases for in-store use — like detergent pods, dryer sheets, receipt rolls, or cleaning supplies — that aren't sold to customers. You can now track and manage these products in Cents alongside your regular inventory.
What is an unsellable product?
An unsellable product is any item you purchase for operational use rather than for over-the-counter sale. Common examples include:
W&F supplies — dryer sheets, laundry pods, clear tape
Office supplies — receipt rolls, pens
Janitorial supplies — mop heads, glove boxes, paper towels
These products will appear in your inventory management section but will never show up in the POS order builder — so employees can't accidentally add them to customer orders.
Note: This feature requires a feature flag to be enabled. Contact your Cents Customer Success Manager if you don't see this option.
How to create an unsellable product
In the Business Manager, navigate to Products.
Click Add Product to open the product wizard.
Enter the product name, category, and any other details.
On the first step, turn the “This product is for sale” toggle off.
Assign the product to one or more locations.
Click Save.
Your unsellable product will now appear in the inventory management section at those locations.
How to adjust inventory for an unsellable product
Unsellable products use the same inventory management workflow as your regular products.
In the Business Manager, go to Products.
Find the unsellable product you want to update.
Click “Not for sale”
Click on the quantity of the item you want to adjust
Click Adjust Inventory and enter the quantity change.
Click Save adjustment.
You can also set low-stock thresholds so you receive notifications when supplies are running low.
Managing unsellable products at the POS
Unsellable products are automatically hidden from the POS order builder and any customer-facing screens. Employees cannot add them to orders.
However, they will still appear in the Inventory section of the POS, so staff can view stock levels and record adjustments as supplies are used.
Login to the POS and click into Inventory.
When creating a new product order, employees will not see the unsellable product.
The product will appear in the inventory list in the hamburger menu on the left hand side of the POS home screen.
From here, you can still adjust the quantity of the product.
FAQs
Can I assign unsellable products to subcategories? Yes. Unsellable products use the same subcategory structure as all other products — no separate categories are needed.
Will unsellable products affect my sales reports? No. Because they can't be sold, they won't appear in any sales or revenue reports.