Learn how you and your employees can void a not-yet-processed order on Cents.

We get it, things happen! That's why we've introduced the ability for you and your employees to void an order that has not yet begun processing, even if the order has already been paid.

Your customers also have the ability to cancel an order directly from their live link only if intake has not yet been completed.

Take a look at how the void order process works below.

From the Cents Employee Application:

Open the order with the status "Ready for Processing" on your Cents tablet application. In the top right corner, click on the 3 dot menu icon and select "Void Order" from the dropdown menu:

If the order already has a payment applied to it, you'll see this screen and validation appear:

If a payment has not yet been applied, you will see this screen:

You'll be able to see this now-voided order under the "Completed Orders" tab with the status "Voided":
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From the Cents Business Manager:

Go to the "Laundromats" tab and open the order in question. Using the 3 dot menu on the righthand panel, click "Void Order":

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If no payments have been applied, you'll see this message appear:

IF a payment has been applied, you'll see a warning indicating that the paid order will result in a credit in the amount paid on the customer's account to be applied to future orders. You can view this credit by clicking into your Customer on the "Customers" tab, and clicking on "Available Credit":

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The Voided orders will appear in the "Completed Orders" tab of the business manager with a red exclamation point to indicate that the order has been canceled:

See the step by step process here:

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