How to Enable a Cents On-Demand Pickup & Delivery Partner at a Location
On-demand delivery lets a location offer pickup and delivery through a Cents On-Demand Pickup & Delivery Partner, a third-party driver network, so you can run delivery without managing your own drivers. You set it up per location in the Business Manager. This guide covers turning it on, defining your pickup and delivery windows, and setting an optional subsidy.
Before you start
You need Admin access to the Business Manager.
On-demand delivery is set up per location, so repeat these steps for each store that will use it.
You can run on-demand delivery, your own drivers, or both. To set up your own drivers instead, see How to Enable Own Driver Functionality at a Location.
Turn on the on-demand partner
Click Admin in the top navigation, then select the location.
Open the Delivery Settings tab.
Make sure Offer pickup & delivery service at this store is turned on.
Turn on I Will Use a Cents On-Demand Pickup & Delivery Partner.
Define your pickup & delivery windows
In the on-demand partner section, choose the days of the week and the time ranges when on-demand pickups and deliveries can happen. These windows control when customers can select on-demand delivery at online checkout, so set them to match the hours you can get laundry ready.
Set a subsidy (optional)
A subsidy is an amount you choose to cover toward each on-demand delivery, which lowers the delivery fee your customer pays. Enter the amount you want to subsidize per delivery, or leave it at zero to pass the full fee to the customer. Review your pickup and delivery fees, then click Save. On-demand delivery is now active for this location.
Troubleshooting
Don’t see the on-demand option?
Make sure Offer pickup & delivery service at this store is on, and that you’re in the correct location’s Delivery Settings.
Customers aren’t offered on-demand delivery at checkout?
Check that your windows cover the days and times they’re booking, and that their delivery address falls within your service area.
Delivery costs more than the customer expected?
Review your subsidy and fee settings. The customer pays the delivery fee minus any subsidy you set, so raise the subsidy to lower their cost.
Want to run your own drivers too?
You can. Turn on I have my own drivers in the same Delivery Settings tab; the two options work independently per location.
An on-demand delivery wasn’t received?
Follow the steps in What to Do If an On-Demand Delivery Isn’t Received to check the order and reach our team.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.