Cents' Integration with Zapier allows users to build out workflows that are triggered by specific order and customer creation/update actions in Cents, and create actions accordingly.
IN ZAPIER:
Download the Cents App from the Zapier Marketplace, click “Accept Invite & Build a Zap”
Login with your Cents Business Manager credentials, click continue, and Cents will be added to “My Connections” on Zapier
Next, create a new zap:
Change the default “Trigger” by clicking on “Trigger” and selecting “Webhooks by Zapier”
Under the “Trigger event” drop-down, select the event “Catch Hook” (please note: “Catch Hook” requires a Zapier Pro subscription, and will not be able to be used on a Free version).
Click “Continue” and skip “Configure”
Under “Test” - copy the Webhook URL and send this to your CSM to add to your account in the backend (Internal Manager - Business - “Webhook Endpoints” - Add Webhook Endpoint)
Once that has been added by your CSM, make sure to TEST the trigger. Once the trigger has been tested and verified, you can continue configuring the workflow.
Create a 2nd event in the workflow - “Filter by Zapier”:
The different properties by which you can filter will only be visible if you’ve tested the “Catch webhook” flow.
Create any filter(s) you want to use for these conditions – anything from “Order Created” to “Order Status,” or whatever works for your needs. Here are some different examples of workflows you can create using this “Catch Hook” filters:
Send a text to customers when their first order is submitted through Cents (Event = text exactly matches = order_created)
Send a text to customers to submit a review on your preferred review platform once their order is completed (Event = text exactly matches = completed)
Send a text to customers 30 days after order due date to notify customers to pick-up their clothes…
Send texts after a specific action, like intake completed, about additional products/services available for your customers
… and so on.
Next, connect the Cents app in Zapier to send messages through Cents Accelerate using these triggers.
Click + on the workflow to add a third step:
Select “Send SMS Message” as the Action Event and make sure your account is properly connected.
Enter the relevant SMS copy as per your previously set actions.
Play around with these integrations to make sure they work as expected by creating orders on Cents and ensuring that communication is properly sent.
Please note that each automation will require its own webhook URL for its set-up.