Once preliminary onboarding questions are set up, Cents Assist will be ready to use.

The phone number for both SMS and phone AI will be the same number across the board.

SMS AI Assist:

To get started, login to the Cents Business Manager and click into the messages icon in the top right corner.

If Assist is turned on, an icon will appear at the top of the messages list that says “Assist AI ON.”

The AI bot will automatically respond to inbound messages based on the information provided on the onboarding form.

If there is an escalation that requires a real human, such as a missing laundry case, this customer will be directed to the escalation number on account and the owner will receive an SMS and email notification with details regarding the escalation.

Phone AI Assist:

Phone calls via AI Assist will act fairly similarly to an SMS. The information that was entered for an SMS applies to a phone call as well.

When a customer calls the store, AI will automatically answer the phone. AI will be able to answer all the same questions as it can for SMS.