Cents

Euri

Set up and use Cents Assist, your AI phone agent.

Cents Assist

Set your AI phone agent's greeting, voice, and escalation rules under Contact Center, Assist Settings, Configuration.

How to Configure Cents Assist Call Greetings and Routing

Apply Cents Assist settings across your business or override them per location for stores with different hours or pricing.

How to Set Global and Location-Specific Settings in Cents Assist

Add FAQs under Contact Center, Assist Settings so your phone and SMS agent answers common questions without escalating.

How to Set Up FAQs in Cents Assist

Configure troubleshooting steps and automatic refund rules for machine issues on stores running Cents Assist 2.0.

How to Set Up Machine Diagnostics in Cents Assist

Fixes for common Cents Assist problems, including missed escalations, rules that do not trigger, and SMS links that do not send.

How to Troubleshoot Common Cents Assist Issues

Configure greetings, routing, FAQs, and settings for your AI phone agent.

Set Up Cents Assist

How to View Cents Assist Call Logs in the Business Manager

Review escalated customer issues under the Escalations tab in Business Manager Messages when the AI agent cannot help.

How Cents Assist Escalations Work in the Business Manager

Add the email address and phone number that receive Cents Assist escalation alerts, set in the Contact Center.

How to Set Up Escalation SMS and Email for Cents Assist

Use the AI search bar on the Customers tab in Business Manager to filter and build customer groups in plain language.

How to Create a Customer Group Using Cents Assist Agent

Handle escalations, review call logs, and build customer groups with Cents Assist.

Use Cents Assist

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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