Cents

Set your AI phone agent's greeting, voice, and escalation rules under Contact Center, Assist Settings, Configuration.

How to Configure Cents Assist Call Greetings and Routing

Apply Cents Assist settings across your business or override them per location for stores with different hours or pricing.

How to Set Global and Location-Specific Settings in Cents Assist

Add FAQs under Contact Center, Assist Settings so your phone and SMS agent answers common questions without escalating.

How to Set Up FAQs in Cents Assist

Configure troubleshooting steps and automatic refund rules for machine issues on stores running Cents Assist 2.0.

How to Set Up Machine Diagnostics in Cents Assist

Fixes for common Cents Assist problems, including missed escalations, rules that do not trigger, and SMS links that do not send.

How to Troubleshoot Common Cents Assist Issues

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Configure greetings, routing, FAQs, and settings for your AI phone agent.

Set Up Cents Assist

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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