Cents

Euri

Raul Vargas

Grow your business with Cents Assist, Cents Accelerate, loyalty, promotions, memberships, your website, Commercial Invoicing, and integrations.

Growth Tools

Set up and use Cents Assist, your AI phone agent.

Cents Assist

Set your AI phone agent's greeting, voice, and escalation rules under Contact Center, Assist Settings, Configuration.

How to Configure Cents Assist Call Greetings and Routing

Apply Cents Assist settings across your business or override them per location for stores with different hours or pricing.

How to Set Global and Location-Specific Settings in Cents Assist

Add FAQs under Contact Center, Assist Settings so your phone and SMS agent answers common questions without escalating.

How to Set Up FAQs in Cents Assist

Configure troubleshooting steps and automatic refund rules for machine issues on stores running Cents Assist 2.0.

How to Set Up Machine Diagnostics in Cents Assist

Fixes for common Cents Assist problems, including missed escalations, rules that do not trigger, and SMS links that do not send.

How to Troubleshoot Common Cents Assist Issues

Configure greetings, routing, FAQs, and settings for your AI phone agent.

Set Up Cents Assist

How to View Cents Assist Call Logs in the Business Manager

Review escalated customer issues under the Escalations tab in Business Manager Messages when the AI agent cannot help.

How Cents Assist Escalations Work in the Business Manager

Add the email address and phone number that receive Cents Assist escalation alerts, set in the Contact Center.

How to Set Up Escalation SMS and Email for Cents Assist

Use the AI search bar on the Customers tab in Business Manager to filter and build customer groups in plain language.

How to Create a Customer Group Using Cents Assist Agent

Handle escalations, review call logs, and build customer groups with Cents Assist.

Use Cents Assist

Send texts, emails, campaigns, and journeys with Cents Accelerate.

Cents Accelerate

A video overview of logging into Cents Accelerate from Business Manager and using it for SMS marketing.

Understanding Cents Accelerate Messaging

Separate marketing and transactional texts in Cents Accelerate so order updates still reach customers who opted out of promotions.

How the Two Messaging Channels Work in Cents Accelerate

Send Cents Accelerate email campaigns from your own domain, using Entri to add the DNS records for you.

How to Set Up a Custom Sending Domain for Email Campaigns in Cents Accelerate

How Cents Accelerate messaging works and how to set up your sending domain.

Get Started

Build a marketing campaign from scratch or from a pre-built template in the Campaigns tab of Business Manager.

How to Set Up a Marketing Campaign with Blasts and Journeys

This article walks you through how to create and send a marketing email journey in Cents Accelerate, from setting up a customer group to activating your campaign.

How to Set Up a Marketing Journey in the Business Manager

Build an email or SMS campaign in Business Manager by copying and editing a Cents Recommended template.

How to Create and Edit Email Templates for Your Campaigns

In this article we will go over the steps to create a Journey where we target customers who have not placed an order in 30 days.

How to Set Up a 30 Day No Order Journey

Answers to common questions about Cents Accelerate automated campaigns, including campaign ideas and where recommended templates live.

Cents Accelerate Journeys (Automated Campaigns) FAQs

Build email and SMS blasts, journeys, and templates.

Campaigns & Journeys

Write SMS marketing texts that promote services, share discounts, or remind customers to come in for a wash.

How to Draft Text Messages to Customers

Send a one-off text to a single customer from the message icon in the top right of Business Manager.

How to Send an SMS Message to a Customer in Business Manager

Send a one-off text to a single customer from the message icon in the Cents App.

How to Send an SMS Message to a Customer in the Employee App

Filter customers under My Stores to save a customer group, then message everyone in that group at once.

How to Create Customer Groups and Mass Message Your Customers

Send one-to-one and group text messages to customers.

Text Your Customers

Turn on the Cents loyalty program and set earning rules, with split payments required for drop off enrollment.

How to Set Up Loyalty

How points accrue on order totals at completion, excluding taxes, tips, and fees, based on your earning rule.

How Customers Earn Loyalty Points

Apply a customer's points and credit at checkout using the Credit + Reward Points option at the POS or LiveLink.

How to Redeem Loyalty Points

Let customers earn and redeem loyalty points on self-service credits used at Penny, Pulse, or the POS.

How to Offer Loyalty Points on Self-Service

Set the credit that referring and referred customers earn, configured under Promotions in the Admin section.

How to Set Up a Referral Program

See where customers find and share their referral link or promo code in LiveLink after checkout.

How the Referral Program Works in LiveLink

Reward repeat customers and grow through referrals.

Loyalty & Referrals

A video walkthrough of creating promotional discount codes in the Business Manager.

How to Create Promotional Codes (Video)

Create a promo code that takes a percentage off, built from the Promotions page under Admin.

How to Create a Percent Promotional Code

Create a promo code that takes a fixed dollar amount off, built from the Promotions page under Admin.

How to Create a Dollar Amount Promotional Code

Choose which stores a promo code applies to while setting it up under Admin, Promotions.

How to Assign a Promotional Code to a Location

Set the start and end dates a promotion runs, chosen while creating or editing it under Admin, Promotions.

How to Set the Active Dates for a Promotional Code

Cap how many times customers can redeem a promo code, set from Promotions under Admin.

How to Limit Promotional Code Usage

Turn off a live promotion from Admin, Promotions so customers can no longer redeem it.

How to Deactivate a Promotional Code

Filter Admin, Promotions for inactive promo codes and toggle one back on when you want it live again.

How to View and Reactivate Inactive Promotional Codes

Create, schedule, limit, and deactivate promo codes.

Promotions

Create a membership plan under Promotions, Memberships, setting the name, description, benefit frequency, and price.

How to Set Up a Membership (Video)

Add recurring or one-time service benefits to an existing membership plan, including discount and quantity limits.

How to Add Benefits to a Membership

Build membership pricing by creating a commercial or delivery pricing tier in Products & Services, with video.

How to Use Pricing Tiers with Memberships (Video)

Update the card on file, refund a payment, or change billing on a customer's membership from their profile.

How to Update Your Membership Billing Settings

Enroll a customer in a membership plan from their customer panel, or let them self-enroll on the Online Ordering Link.

How to Sign a Customer Up for a Membership (Video)

Enroll a customer in a membership plan from the counter in the Employee App, no QR code or LiveLink needed.

How to Sign a Customer Up for a Membership in the Employee App

Set up memberships, benefits, pricing tiers, and billing.

Cents Memberships

A video walkthrough of editing the text, images, and layouts on your Cents SMART website, plus the full Smart Website Playbook webinar.

How to Customize Your Cents Smart Website (Video)

Turn on the hidden Self-Serve Pricing and Promotions pages on your Cents website, and see what updates automatically.

How to Add Self-Service Pricing and Promotions to Your Website

Choose and buy a domain name for your laundromat, with tips on picking a short, memorable web address.

How to Purchase a Domain Name for Your Business

Update DNS records at your domain registrar so your domain points to your new Cents website.

How to Publish Your Cents Website

Reset a forgotten website password by requesting an email link and choosing a new password.

How to Reset Your Website Password

Customize and publish your Cents website and connect a domain.

Cents Websites

Set up and improve your Google Business Profile to boost local SEO, trust, and visibility for your laundry.

How to Optimize Your Google Business Profile

Add your laundromat's website address to your Google Business Profile so it appears in Google Search and Maps.

How to Link Your Website to Your Google Business Profile

Connect Google and Yelp to Business Manager to monitor reviews, reply to them, and track your average rating.

How to Set Up and Manage Reviews

Prepare your Cents account and business info so customers can book pickup or drop-off straight from your Google listing.

How to Set Up Reserve with Google for Your Laundromat

Track Google and Meta ad performance, revenue attribution, and ROAS in Business Manager with this Cents Accelerate add-on.

Getting Started with Cents Ads

Show up on Google, collect reviews, and run Cents Ads.

Get Found Online

Send Cents events like new customers and completed orders to an external system in near real time by configuring a webhook in the Business Manager.

How to Set Up and Use Webhooks in the Business Manager

Subscribe to Cents webhook events for real-time customer and order activity, with supported events and example payloads.

Cents Webhook Events and Example Payloads

Connect Cents to Zapier using webhook triggers or the Cents private app, including authentication, event types, and testing.

How to Connect Cents to Zapier with Webhooks

Answers about the Cents app in Zapier, when webhook triggers alone are enough, and how authentication works.

Zapier FAQ

Learn how to set up automated SMS messages through Cents Accelerate and Zapier

How to Set Up Automated SMS Messages with Cents Accelerate and Zapier

Connect Cents webhook events directly into Make to automate tasks without writing code

How to Connect Cents to Make with Webhooks

Subscribe to Cents webhook events so your own systems stay in sync with customer and order activity, with example payloads.

How to Connect the Cents API to Your Systems

Track LiveLink customer actions in Google Tag Manager, GA4, and Meta Pixel, with setup steps for first-time users.

How to Set Up Google Tag Manager for the LiveLink

This guide explains how to track ad clicks from Google and Facebook through your online order form to completed purchases, and how to surface that data in an attribution dashboard.

How to Set Up an Order Attribution Dashboard with GTM and GA4

Connect Cents to Zapier, Make, webhooks, the Cents API, and Google Tag Manager.

Integrations & API

Commercial Invoicing

Creating a commercial customer is quite easy! Follow the steps below to get started on your invoicing setup.

How to Create a Commercial Customer

Learn how to utilize commercial pricing schedules on Cents

How to Mark a Customer as Commercial and Create a Pricing Tier

In order to enable invoicing for a commercial customer, you will need to start by accessing the Cents Business Manager “Customers” section.

How to Enable Invoicing for a Commercial Customer

Link commercial sub customers to a parent billing customer so one account pays for all of their orders.

How to Set Up a Billing Relationship for Sub Customers

Create commercial customers, pricing tiers, and billing relationships.

Set Up Commercial Customers

To create a new invoice order, follow the steps below!

How to Create a New Invoice Order

Include orders that are still active on an invoice when you need to bill before the order is complete.

How to Invoice Active Orders

Add product sales to a customer invoice by marking the order for invoicing before you generate it.

How to Include Product Sales in an Invoice

Combine every sub customer's orders onto one parent invoice from the Invoices section of Business Manager.

How to Invoice Sub Customers

Sending an invoice is quite easy! Follow the instructions below to get started.

How to Send an Invoice

Turn on automatic invoice creation and sending for a commercial customer from Commercial Settings in Business Manager.

How to Set Up Automated Invoicing

Change billing details, memo, due date, and included orders on an invoice after it has been created.

How to Edit an Invoice After Creation

Create, automate, edit, and send invoices.

Create & Send Invoices

In this article, you will learn how to collect an Invoice payment.

How to Send and Record Payment for an Invoice

Apply a partial amount or customer credits to an unpaid invoice and leave the rest due for later.

How to Accept Partial Payments on an Invoice

Set a default payout bank account per location, and choose payout routing on an individual invoice when available.

How to Choose Your Payout Account for Invoices

In this article, you will learn the full online invoice payment flow and what the customer sees when they receive an invoice.

How to View and Pay an Invoice (Customer Facing)

Record payments, accept partial payments, and choose where invoice money goes.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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