Cents

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Grow your business with Cents Assist, Cents Accelerate, loyalty, promotions, memberships, your website, Commercial Invoicing, and integrations.

Growth Tools

Set up and use Cents Assist, your AI phone agent.

Cents Assist

Set your AI phone agent's greeting, voice, and escalation rules under Contact Center, Assist Settings, Configuration.

How to Configure Cents Assist Call Greetings and Routing

Apply Cents Assist settings across your business or override them per location for stores with different hours or pricing.

How to Set Global and Location-Specific Settings in Cents Assist

Add FAQs under Contact Center, Assist Settings so your phone and SMS agent answers common questions without escalating.

How to Set Up FAQs in Cents Assist

Configure troubleshooting steps and automatic refund rules for machine issues on stores running Cents Assist 2.0.

How to Set Up Machine Diagnostics in Cents Assist

Fixes for common Cents Assist problems, including missed escalations, rules that do not trigger, and SMS links that do not send.

How to Troubleshoot Common Cents Assist Issues

Configure greetings, routing, FAQs, and settings for your AI phone agent.

Set Up Cents Assist

How to View Cents Assist Call Logs in the Business Manager

Review escalated customer issues under the Escalations tab in Business Manager Messages when the AI agent cannot help.

How Cents Assist Escalations Work in the Business Manager

Add the email address and phone number that receive Cents Assist escalation alerts, set in the Contact Center.

How to Set Up Escalation SMS and Email for Cents Assist

Use the AI search bar on the Customers tab in Business Manager to filter and build customer groups in plain language.

How to Create a Customer Group Using Cents Assist Agent

Handle escalations, review call logs, and build customer groups with Cents Assist.

Use Cents Assist

Send texts, emails, campaigns, and journeys with Cents Accelerate.

Cents Accelerate

Separate marketing and transactional texts in Cents Accelerate so order updates still reach customers who opted out of promotions.

How Cents Accelerate Messaging Works

Send Cents Accelerate email campaigns from your own domain, using Entri to add the DNS records for you.

How to Set Up a Custom Sending Domain for Email Campaigns in Cents Accelerate

How Cents Accelerate messaging works and how to set up your sending domain.

Get Started

Build a marketing campaign from scratch or from a pre-built template in the Campaigns tab of Business Manager.

How to Set Up Marketing Campaigns with Blasts and Journeys

Build an email or SMS campaign in Business Manager by copying and editing a Cents Recommended template.

How to Create and Edit Email Templates for Your Campaigns

In this article we will go over the steps to create a Journey where we target customers who have not placed an order in 30 days.

How to Set Up a 30 Day No Order Journey

Answers to common questions about Cents Accelerate automated campaigns, including campaign ideas and where recommended templates live.

Cents Accelerate Journeys (Automated Campaigns) FAQs

Build email and SMS blasts, journeys, and templates.

Campaigns & Journeys

Write SMS marketing texts that promote services, share discounts, or remind customers to come in for a wash.

How to Draft Text Messages to Customers

Send a one-off text to a single customer from the message icon in the top right of Business Manager.

How to Send an SMS Message to a Customer

Filter customers under My Stores to save a customer group, then message everyone in that group at once.

How to Create Customer Groups and Mass Message Your Customers

Send one-to-one and group text messages to customers.

Text Your Customers

Turn on the Cents loyalty program and set earning rules, with split payments required for drop off enrollment.

How to Set Up Loyalty

How points accrue on order totals at completion, excluding taxes, tips, and fees, based on your earning rule.

How Customers Earn and Redeem Loyalty Points

Let customers earn and redeem loyalty points on self-service credits used at Penny, Pulse, or the POS.

How to Offer Loyalty Points on Self-Service

Set the credit that referring and referred customers earn, configured under Promotions in the Admin section.

How to Set Up and Use the Referral Program

Reward repeat customers and grow through referrals.

Loyalty & Referrals

Create a promo code that takes a percentage off, built from the Promotions page under Admin.

How to Create a Promotional Code (Percent or Dollar Amount)

Choose which stores a promo code applies to while setting it up under Admin, Promotions.

How to Assign a Promotional Code to a Location

Set the start and end dates a promotion runs, chosen while creating or editing it under Admin, Promotions.

How to Set Active Dates and Usage Limits for a Promotional Code

Turn off a live promotion from Admin, Promotions so customers can no longer redeem it.

How to Deactivate and Reactivate a Promotional Code

Create, schedule, limit, and deactivate promo codes.

Promotions

Create a membership plan under Promotions, Memberships, setting the name, description, benefit frequency, and price.

How to Set Up a Membership (Video)

Add recurring or one-time service benefits to an existing membership plan, including discount and quantity limits.

How to Add Benefits to a Membership

Build membership pricing by creating a commercial or delivery pricing tier in Products & Services, with video.

How to Use Pricing Tiers with Memberships (Video)

Update the card on file, refund a payment, or change billing on a customer's membership from their profile.

How to Update Your Membership Billing Settings

Enroll a customer in a membership plan from the counter in the Employee App, no QR code or LiveLink needed.

How to Sign a Customer Up for a Membership

Set up memberships, benefits, pricing tiers, and billing.

Cents Memberships

A video walkthrough of editing the text, images, and layouts on your Cents SMART website, plus the full Smart Website Playbook webinar.

How to Customize Your Cents Smart Website (Video)

Turn on the hidden Self-Serve Pricing and Promotions pages on your Cents website, and see what updates automatically.

How to Add Self-Service Pricing and Promotions to Your Website

Choose and buy a domain name for your laundromat, with tips on picking a short, memorable web address.

How to Purchase a Domain Name for Your Business

Update DNS records at your domain registrar so your domain points to your new Cents website.

How to Publish Your Cents Website

Reset a forgotten website password by requesting an email link and choosing a new password.

How to Reset Your Website Password

Customize and publish your Cents website and connect a domain.

Cents Websites

Set up and improve your Google Business Profile to boost local SEO, trust, and visibility for your laundry.

How to Optimize Your Google Business Profile

Connect Google and Yelp to Business Manager to monitor reviews, reply to them, and track your average rating.

How to Set Up and Manage Reviews

Prepare your Cents account and business info so customers can book pickup or drop-off straight from your Google listing.

How to Set Up Reserve with Google for Your Laundromat

Track Google and Meta ad performance, revenue attribution, and ROAS in Business Manager with this Cents Accelerate add-on.

Getting Started with Cents Ads

Show up on Google, collect reviews, and run Cents Ads.

Get Found Online

Send Cents events like new customers and completed orders to an external system in near real time by configuring a webhook in the Business Manager.

How to Set Up and Use Webhooks in the Business Manager

Subscribe to Cents webhook events for real-time customer and order activity, with supported events and example payloads.

Cents Webhook Events and Example Payloads

Connect Cents to Zapier using webhook triggers or the Cents private app, including authentication, event types, and testing.

How to Connect Cents to Zapier (with FAQ)

Learn how to set up automated SMS messages through Cents Accelerate and Zapier

How to Set Up Automated SMS Messages with Cents Accelerate and Zapier

Connect Cents webhook events directly into Make to automate tasks without writing code

How to Connect Cents to Make with Webhooks

Subscribe to Cents webhook events so your own systems stay in sync with customer and order activity, with example payloads.

How to Connect the Cents API to Your Systems

Track LiveLink customer actions in Google Tag Manager, GA4, and Meta Pixel, with setup steps for first-time users.

How to Set Up Google Tag Manager for the LiveLink

This guide explains how to track ad clicks from Google and Facebook through your online order form to completed purchases, and how to surface that data in an attribution dashboard.

How to Set Up an Order Attribution Dashboard with GTM and GA4

Connect Cents to Zapier, Make, webhooks, the Cents API, and Google Tag Manager.

Integrations & API

Commercial Invoicing

Creating a commercial customer is quite easy! Follow the steps below to get started on your invoicing setup.

How to Set Up a Commercial Customer

Link commercial sub customers to a parent billing customer so one account pays for all of their orders.

How to Set Up and Invoice Sub Customers

Create commercial customers, pricing tiers, and billing relationships.

Set Up Commercial Customers

To create a new invoice order, follow the steps below!

How to Create a New Invoice Order

Include orders that are still active on an invoice when you need to bill before the order is complete.

How to Invoice Active Orders

Add product sales to a customer invoice by marking the order for invoicing before you generate it.

How to Include Product Sales in an Invoice

Sending an invoice is quite easy! Follow the instructions below to get started.

How to Send an Invoice

Turn on automatic invoice creation and sending for a commercial customer from Commercial Settings in Business Manager.

How to Set Up Automated Invoicing

Change billing details, memo, due date, and included orders on an invoice after it has been created.

How to Edit an Invoice After Creation

Create, automate, edit, and send invoices.

Create & Send Invoices

In this article, you will learn how to collect an Invoice payment.

How to Send and Record Payment for an Invoice

Apply a partial amount or customer credits to an unpaid invoice and leave the rest due for later.

How to Accept Partial Payments on an Invoice

Set a default payout bank account per location, and choose payout routing on an individual invoice when available.

How to Choose Your Payout Account for Invoices

In this article, you will learn the full online invoice payment flow and what the customer sees when they receive an invoice.

How to View and Pay an Invoice (Customer Facing)

Record payments, accept partial payments, and choose where invoice money goes.

Get Paid

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.