A referral program rewards your customers for bringing in new customers. The referring customer earns credit when their friend completes their first order, and the new customer can get a discount on that first order.
Use this if you want to grow by word of mouth, or a customer asks how referrals work.
Set up your referral program
In Cents Business Manager, go to Admin > Promotions > Referral Program.
Click Set up Referral Program.
Set the credit the referring customer earns when the new customer's order is completed.
Set the discount (if any) the new customer gets on their first order, then click Next.
Your settings show under Referral Program. You can change them any time.
How customers refer a friend
Customers get a referral text when they place an order, so they can share their link or code right away. They can also find it on LiveLink.
On LiveLink, they open the menu on the left and tap Refer a Friend.
They see your program details and can copy their promo code or referral link to share.
The friend sees a similar page with their offer and an Order Now button. To use a code, they tap Apply promo at checkout.
Track your results
Referral activity shows in the Referral section of Business Manager: new customers referred, their total spend, total discounts and credits given, and order details.
Important things to know
Only new customers can use a referral link or code.
The referring customer earns credit after the new customer's order is completed.
Troubleshooting
A customer's referral code doesn't work.
Referral codes only work for new customers on their first order.The referrer didn't get credit.
Credit is added when the new customer's order is marked complete. Check the order status.Customers don't see Refer a Friend.
Make sure your referral program is set up and active.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.