Customers can now receive their One-Time Passcode (OTP) via email instead of SMS. This feature is especially useful for those who prefer or require email-based verification.
Requirements
To use Email OTP, ensure the following:
The end customer must have an email address saved to their profile.
If no email is present, the option to send OTP via email will not appear.
If an email is present but the Email OTP option still does not show, the email must be updated through LiveLink.
How to Use Email OTP
Go to the LiveLink page.
Enter the your phone number.
At the bottom of the page, click “Send verification code”.
The system will send the OTP to the email on file.
Check your inbox for the code.
Copy and paste the OTP into the field in LiveLink to continue with the order process.
Why Doesn’t Email OTP Always Appear?
Our system stores email addresses in two locations:
Customer Panel Email – Saved under the Business Customer profile.
LiveLink Email – Saved under the Global Customer profile.
Email OTP uses the Global Customer email to ensure consistency across multiple businesses that a customer might be associated with.
If the email in the Global Customer profile is missing or outdated, Email OTP will not function.
Do not update the email from the Business Manager ❌
Update the email from the Live Link! ✅
How to Update the Customer’s Email
If needed, you can update a customer’s email via OOBO (Order On Behalf Of) using the LiveLink tool.