Cents

Charge customers a fee when a pickup or delivery order is missed.

How to Set Up Missed Pickup Fees

See how Roadie fuel, peak, and other surcharges affect the delivery fees you pay on Roadie-fulfilled orders.

How Delivery Fees Are Calculated for Roadie Orders

Fix customer sign-up and order placement problems caused by phone number validation or delivery area eligibility.

How to Troubleshoot Customer Sign-Up and Delivery Issues

Answers for operators on who Laundryheap is, how their orders appear in Cents, and who to contact for support.

Laundryheap FAQ for Cents Operators

Euri

Misael

Integration User

How to set up and manage delivery within Cents

Delivery

Pick stops, name a route, and optimize it for traffic under My Stores, Dispatch, New Route in Business Manager.

How to Create a Route in Business Manager Dispatch

From the Cents Employee App on your tablet, update pickup and delivery order statuses in the Delivery Manifest, marking a pickup as Ready for Intake or a delivery as Delivered.

How to Change Delivery Order Status in the Employee App

Edit, reorder, flip, and optimize a route, using the same controls in Business Manager Dispatch and the Driver App.

How to Edit, Reorder, Flip, and Optimize a Route (Business Manager + Driver App)

Check in orders a driver drops at the hub using the Receive button in the Active Orders drawer.

How to Receive Orders at a Hub

Complete processing at the hub and release finished orders to a driver for the trip back to the store.

How to Release an Order to a Driver (From a Hub)

Mark a paid order as Process at Hub and release it to a driver so the hub knows it is coming.

How to Release an Order to a Driver (From a Store)

Find Dispatch under My Stores in Business Manager and see the map and stop views for planning delivery routes.

Dispatch in Business Manager (Overview)

Assign orders to routes and drivers, and release them for delivery.

Dispatching Orders

Use the filters on the Driver App home screen to narrow a long route down to the stops you need.

How to Filter Stops in the Driver App

Move stops between delivery windows in the Driver App before drivers build their routes, using the latest app version.

How to Manage Routes in the Driver App

Reassign a stop to a different delivery window from the Driver App home screen, step by step.

How to Move an Order to a Different Delivery Window

Track your current route in real time from the hamburger menu in the Driver App.

How to View Your Live Route in the Driver App

Create, manage, and monitor delivery routes from the Business Manager and Driver App.

Delivery Route Management in Business Manager Dispatch

Edit, reorder, filter, and troubleshoot the stops on a route.

Managing Stops

Learn how to set up a driver to utilize the Cents Driver App!

How to Add a Driver in the Business Manager

Start a route from the Driver App home screen by choosing the delivery windows you want to include.

How to Create a Route by Selecting Delivery Windows

Photograph laundry bags at pickup in the Driver App and view those images later under Orders in Business Manager.

How to Attach Photos on Pickup Orders in the Driver App

Call a customer directly from the Stop Details screen while you are on a stop in the Driver App.

How to Call a Customer from a Stop in the Driver App

Cancel a delivery from the Stop Details screen in the Driver App using the red alert icon.

How to Cancel a Delivery in the Driver App

Cancel a pickup from the Stop Details screen in the Driver App using the red alert icon.

How to Cancel a Pickup in the Driver App

Mark a delivery complete from the Stop Details screen in the Driver App so the customer is notified.

How to Complete a Delivery in the Driver App

Record a completed pickup from the Stop Details screen in the Driver App.

How to Complete a Pickup in the Driver App

Select and deselect stops from the list view on the Route Overview screen in the Driver App.

How to Edit Route Stops in the Driver App (List View)

Add or remove stops from the map on the Route Overview screen in the Driver App.

How to Edit Route Stops in the Driver App (Map View)

Narrow a long stop list with the filters on the Edit Stops screen while building a route in the Driver App.

How to Filter Stops While Building a Route in the Driver App

Reverse the order of your stops from the Finalize Route screen in the Driver App.

How to Flip a Route in the Driver App

Learn how to mark an order as unable to be delivered/completed.

How to Mark an Order as Unable to Deliver

Text a customer from the Stop Details screen in the Driver App to share delays or confirm delivery instructions.

How to Message a Customer from a Stop in the Driver App

Open a specific stop from the Live Route screen in the Driver App and start turn-by-turn navigation.

How to Navigate to a Stop in the Driver App

Drag and drop stops into a more efficient order on the Finalize Route screen in the Driver App.

How to Reorder Stops on an Optimized Route in the Driver App

Choose where your route ends from the Route Overview screen in the Driver App.

How to Set the End Point of a Route in the Driver App

Choose where your route begins from the Route Overview screen in the Driver App.

How to Set the Starting Point of a Route in the Driver App

View all routes in progress from the Driver App menu, built to give operators and route managers visibility.

How to View Live Routes on the Driver App

A side-by-side comparison of the old and new Driver App route flow, useful for training and onboarding drivers.

What Changed in the New Driver App Route Flow

Build, start, and manage driver routes in the Cents Driver App, from picking stops and optimizing the order to working each stop and completing the route.

How to Use the Cents Driver App

Everything drivers do on the road: stops, photos, customer calls, and completing routes.

Using the Driver App

Change delivery windows under Locations in Business Manager and notify customers whose orders are affected.

How to Send Reschedule Notifications to Customers

See which texts customers receive when a driver starts a route or heads to their stop, and how to complete stops.

Customer Notifications, ETA Texts, and Completing Stops

In this article, you will find information regarding the notifications that operators and customers receive and what triggers them.

Delivery Notifications Sent to Operators and Customers

A reference for the order status texts customers receive, what each message says, and how they can respond.

Understanding Customer SMS Notifications

Set up the texts and alerts customers get about their delivery.

Notifications

Temporarily turn off online pickup and delivery scheduling for holidays, days off, or special hours by adding a store closure in the Business Manager.

How to Add Store Closures for Pickup & Delivery

Control which services appear in your LiveLink online ordering flow and how customers select them, at the location level and per pricing tier.

How to Configure Service Pricing and Availability in LiveLink

Define which pricing your customers will receive when placing an online pick-up and delivery order through your Cents link!

How to Create a Delivery Pricing Tier

Enable the Cents On-Demand delivery partner for a location, then define pickup and delivery windows and your subsidy.

How to Enable Cents On-Demand Pickup & Delivery Partner at a Location

Set up your own driver deliveries for a location in the Admin delivery settings.

How to Enable Own Driver Functionality at a Location

A video walkthrough of setting up delivery in Cents when you use your own drivers rather than a third party.

How to Set Up Delivery for Own Drivers (Video)

How to create delivery windows for your own drivers in the Cents Business Manager, plus private windows for internal routing.

How to Set Up Delivery Windows (and Private Windows) in the Business Manager

Set up delivery zones by drawing them on a map with geofencing, pin specific addresses, and connect zones to delivery windows so customers only see slots that cover their address.

How to Set Up Delivery Zones with Geofencing

Enable on-demand pickup and delivery per location in Business Manager, set your delivery windows, and add an optional subsidy.

How to Set Up On-Demand Delivery

A video walkthrough of the account settings and products you need to configure before offering delivery in Cents.

How to Set Up Products and Settings for Delivery (Video)

Assign a delivery tier to a location to set its service availability and delivery pricing.

How to Assign a Delivery Tier to a Location

Choose which wash and fold and dry cleaning services a location offers for pickup and delivery, and set their pricing.

How to Assign a Delivery Wash and Fold & Dry Cleaning Service to a Location

Apply a percentage discount to recurring deliveries for a location from the delivery settings in Admin.

How to Assign a Recurring Delivery Discount to a Location

Set your delivery zones, windows, pricing, and driver options.

Set Up Delivery

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