Overview
Delivery Route Management is a feature within Dispatch that brings your driver app's delivery management capabilities directly into the Business Manager. With this update, you can create and manage routes in advance, assign stops, optimize routes, and monitor live deliveries — all without needing to use the driver app.
Creating a Route in the Business Manager
Step 1: Open Dispatch
Log in to the Business Manager.
In the left navigation, click Dispatch.
You'll land on the Map View, which displays all of your current stops color-coded by delivery window.
Step 2: Create a New Route
Click the Routes tab.
Click New Route.
Select the date for the route. You can create routes up to 7 days in advance.
Step 3: Set Start and End Points
By default, both the start and end points are set to your store address.
To change them, select from a saved address or enter a custom address (e.g., a driver's home or a hub location).
Note: The "Current Location" option is only available in the driver app, not the Business Manager.
Step 4: Select Stops
Click to select stops from your available delivery windows.
Use the Select All checkbox to add all stops at once, or manually select individual stops.
Use the Search bar to find specific stops by name.
Use Filters to narrow stops by:
Pickup or Delivery
Delivery window
Unrouted status
Click Save Stops when your selection is complete.
Step 5: Name and Save the Route
Enter a name for the route (e.g., "Johnny's Route – Feb 13").
Click Save.
Step 6: Optimize the Route
Click Optimize to automatically sequence stops based on current traffic conditions.
If creating a route in advance, remind your driver to re-optimize from the driver app before they begin, as traffic conditions may have changed.
Important: Once a route has been started, it can no longer be re-optimized. Adjustments after that point must be made manually via drag and drop.
Managing an Existing Route
Editing Stop Order
Open the route and click Edit.
Drag and drop stops to reorder them manually.
Adding Stops to an Existing Route
Open the route.
Click Add Stops.
Select the additional stops you want to include and save.
Flipping a Route
Use the Flip Route option to reverse the stop order.
Deleting a Route
Click Delete Route to remove it.
All stops will return to Unrouted status and can be reassigned to a new route.
Using the Driver App
All route management features available in the Business Manager are also available in the driver app, with one addition: the driver app supports Current Location as a starting point for routing.
Starting a Route
Open the driver app — routes created in the Business Manager will appear automatically.
Tap the route to open it, then tap Start.
Tapping Start will send an automated SMS to all customers on the route notifying them that the driver is on the way and their position in the queue.
Completing a Stop
Tap a stop and tap Go to launch navigation (Google Maps, Waze, etc.).
Tapping Go sends an SMS to that specific customer with the driver's ETA.
Upon arrival, tap Complete.
The app will prompt you to take a photo. You may skip this, but drivers should be trained to complete this step.
Marking a Missed Pickup
Tap the exclamation point (!) icon on the stop.
Select the missed reason.
If the customer becomes available before the route ends, you can return to the stop and mark it as Completed.
Monitoring Live Routes from the Business Manager
Once a driver has started a route, you can monitor it in real time from the Business Manager:
Go to Dispatch and open the active route.
View the driver's current progress and stop order.
If needed, edit the route in real time — remove stops and reassign them to future windows as necessary.
This is especially helpful when customers call to ask about their ETA, as you can see exactly how many stops remain before the driver reaches them.
Filtering and Viewing Routes
From the Dispatch map view, use the Filter icon to view:
Routes by delivery window
Saved routes
Routes by service zone
Unrouted stops