Cents Support is here to help with anything related to running your business on Cents, from account and settings questions to orders, payments, and hardware. You can reach us by text, in-app chat, or email, and you can request a phone call whenever you need one.
When you start a chat or text us, our AI support assistant, Fin, will greet you and can answer most common questions right away. If you would rather work with a person, just reply with something like "human" or "talk to a person" and the ai will connect you with a live Cents Support agent.
Not sure who to contact?
Cents Support for day-to-day help: errors, settings, orders, payments, and Cents hardware.
Your Account Manager (CSM) for account questions, growth and strategy, and exploring Cents products.
LaundroWorks Support for LaundroWorks-supported hardware and software (VAC, LW reader, etc).
Cents Connect Live Install Support for real-time help while installing Penny card readers.
Cents Support
Hours: Every day, 7:00 AM to 12:00 AM (midnight) Eastern Time.
Option 1: Text us (fastest)
Text 888-302-8809 from any phone.
Include your name, your business name, and a short description of what you need.
Fin will respond first and can often resolve it right away. Reply "human" any time to reach a live agent.
Prefer a call? Just say so in your message and share the best number to reach you. We will call you back.
Please note: this is a text-only line. It cannot receive incoming calls.
Option 2: Chat with us in the app
From Business Manager:
Log in to Business Manager.
Click the Help icon.
Start a chat and describe your question.
From the Cents Employee App (on your tablet):
Open the Cents Employee App.
Tap the Help icon.
Start a chat and describe your question.
Option 3: Email us
Send an email to [email protected].
Include your business name and as much detail as you can, along with any screenshots.
We will reply by email. If you would like a call, just ask and include your number.
Can I call Cents directly?
We do offer phone support, but we do not have an incoming call line for general support. The quickest way to get a call is to text 888-302-8809 or email [email protected] and ask us to call you. Include a short description of the issue and the best number to reach you, and a specialist will call you back.
Your Account Manager (Customer Success Manager)
Every operator has a dedicated Customer Success Manager (CSM), also known as your Account Manager. Your CSM is your go-to partner for the bigger picture of your business on Cents.
Reach out to your CSM for:
Account-related questions
Business growth and strategy
Exploring new or existing Cents products and offerings
General account planning and optimization
How to reach your CSM: book a time using this link.
CSM hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
Tip: for something time-sensitive or technical, Cents Support (above) is usually the faster option.
LaundroWorks Support
If your store uses LaundroWorks-supported hardware or software, the LaundroWorks team is your best contact for those products, including LaundroWorks VACs, kiosks, and POS card readers, and for LaundroWorks installations.
Email: [email protected]
Main Support: 888-629-8620
Installation Line: 347-352-3524
Hours: 9:00 AM to 6:00 PM, 7 days a week
When you reach out, have your business name, location, and Support ID ready so the team can find you quickly.
Cents Connect Live Hardware Install Support
Installing Cents Connect (Penny card readers) and need help in real time? Call the live installation support line while you are on site.
Phone: (332) 208-1630
Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time
If you reach voicemail, leave your name, callback number, business name, the installation address, and a brief description of the issue, and a team member will call you back. Outside these hours, you can text 888-302-8809 or email [email protected].
Important things to know
888-302-8809 is a text-only line. It does not accept incoming calls. To speak with someone, request a callback by text or email.
Older support phone numbers are no longer monitored. Please use the numbers on this page so your request reaches the right team.
Reach the right team for faster help. Use LaundroWorks Support for LaundroWorks products and the Cents Connect line for live Penny install help.
The more you share up front, the faster we can help. Your business name, location, Support ID, an order number, and a screenshot all speed things up.
Troubleshooting
Texted but haven't heard back? Double-check you texted 888-302-8809 (not an older number) and that the message sent, then reply again with your business name and details.
Don't see the Help icon? Make sure you are logged in and your app is updated to the latest version, then reopen it.
Emailed but no reply? Check your spam or junk folder for a response, and confirm the address was typed correctly.
Not sure if it is a Cents or LaundroWorks issue? Reach out to Cents Support and we will point you to the right team.
FAQ
What's the fastest way to reach Cents Support?
Texting 888-302-8809 is usually quickest. Fin answers first and can resolve many questions instantly.
How do I reach a live person instead of the AI assistant?
In a chat or text, reply with "human" or "talk to a person" and you will be routed to a live Cents Support agent.
Can I get a phone call?
Yes. Text or email Cents Support, ask for a callback, and include your number.
When should I contact my Account Manager instead of Support?
For account planning, growth and strategy, and questions about Cents products. For technical issues or anything urgent, contact Cents Support.