Cents

Euri

Meredick Rodriguez

Sivan Salem

 Learn how to set up your account, configure your store, onboard staff, and start using Cents to streamline operations and grow your business. We've broken the onboarding process into easy-to-follow steps to help you hit the ground running.

Getting Started

Your starting point in the Cents Help Center, with quick links to hardware setup, onboarding, and support.

Welcome to Cents

Start Here

A step-by-step PDF guide for migrating your business from CleanCloud to Cents.

How to Switch from CleanCloud to Cents

A step-by-step PDF guide for migrating your business from Curbside to Cents.

How to Switch from Curbside to Cents

Send us your products, services, team members, customers, and offline machines and our team will upload them for you. Includes the templates.

How to Request a Data Upload from the Cents Team

Switching from another software? We’ve got you covered — check out the guides below to make your move smooth and easy.

Switching to Cents

Short video walkthroughs for every step of your Cents setup, from the Business Manager to your hardware.

Onboarding videos

Get oriented with everything Cents has to offer. This intro video walks you through what to expect from your training and how to get the most out of Cents University.

Getting Started with Cents University

Start here for an overview of your Cents training.

Welcome to Cents University

Learn how to navigate the Business Manager dashboard, manage your locations, and configure the core settings that power your day-to-day operations.

How to Log In and Navigate Your Business Manager

Learn how to update your business name, contact info, and logo, and see your subscription details and any bundled features like Cents Dispatch, Accelerate, or Assist.

Managing Your Account Details

Learn how to connect and verify your bank account so you can start accepting online payments, and how to manage multiple accounts across locations.

Connecting Your Bank Account

Learn how to reach the Help Center right from Business Manager, including live chat, self-serve articles, and email support.

Getting Help and Support

Learn how Cents tracks which attendant performs each action on the Cents POS, and which tracking method is right for your store.

Setting Up Team Tracking

Learn how to set up weigh-in requirements and auto-start processing so full service orders flow through your store the way you want.

Configuring Full Service Order Settings

Learn how to create quick-add tags so attendants can flag order details like hot wash or delicates without typing.

Setting Up Tags for Order Notes

Learn how customers see your terms of service on their live order link, and how to use your own terms instead of the Cents default.

Setting Up Your Terms of Service

Learn how to personalize printed receipts with a custom footer message and an optional customer signature line.

Customizing Your Receipts

Learn how to enable tipping for in-store and online orders, including percentage or dollar options and default presets.

Setting Up Tipping

Learn how to automatically add a named service fee to every order to help cover costs like card processing.

Setting Up Service Fees

Learn how to create tax rates and apply them to the right products, services, and locations.

Adding Tax Rates

Learn how to add each store as its own location, including store details, hours, and Employee App access info.

Setting Up a Location

Learn how to set up cash card payments and cash drawer tracking for each store you operate.

Configuring Payment Options at a Location

Learn how to add attendants and staff with their contact info and employee code before setting their permissions.

Adding a Team Member and Setting Roles and Permissions

Learn how to configure Driver App access, location access, and specific POS permissions for every team member.

Setting Driver App and POS Permissions

Learn how to add retail products like detergent and laundry bags, including pricing and images.

Adding Products to Your Inventory

Learn how to reward loyal delivery customers with an automatic recurring discount on their profile.

Setting Up a Recurring Delivery Discount

Discover how to create and manage membership plans that keep customers coming back. This video covers setup, pricing, and how memberships work for your customers.

How to Set Up Memberships in the Business Manager

Learn how to build and launch promotions that drive revenue and reward your customers, from discount codes to time-based deals.

How to Build and Launch Promotions

Learn how to set up wash and fold services priced by the pound, including service minimums and modifiers.

Adding a Per-Pound Laundry Service

Learn how to set up flat-fee services like comforters and blankets, including categories and modifiers.

Adding a Fixed-Price Laundry Service

Learn how to set up dry cleaning services with their own categories, piece counts, and turnaround times.

Adding a Dry Cleaning Service

Learn how to view and manage every order across your locations, including refunds and balances due.

Reviewing Orders in My Stores

Learn how to add icons to services and products and reuse modifiers across your catalog to speed up checkout.

Service Icons and Modifier Quick Tips

Learn how to search customer profiles across all your stores and edit their contact information.

Managing Customers from My Stores

Learn how to save standing instructions on a customer profile so they automatically apply to every order.

Setting Up Customer Preferences

Learn how to offer different pricing to commercial customers with a dedicated pricing tier.

Creating a Commercial Pricing Tier

Learn how to mark a customer as commercial and assign them a pricing tier that applies to every order.

Assigning a Pricing Tier to a Customer

Learn how to configure pickup and delivery through Cents Dispatch, including zones, windows, driver types, and fees.

Setting Up Delivery

Learn how to set pricing specifically for online pickup and delivery orders and assign it to delivery zones.

Setting Up Delivery Pricing Tiers

Set up your account, stores, services, pricing, team, and customers in the Business Manager.

Business Manager Setup

A complete guide to setting up and using the T3 terminal. It covers hardware setup, connecting to your network, and getting the terminal ready to take orders.

How to Set Up Your Ultimate T3 Bundle

Get your T3 POS terminal up and running from the ground up. This video walks through unboxing, powering on, and connecting the device so it is ready to process orders.

How to Set Up Your Sunmi T3 POS Terminal

Get your cash drawer set up and paired with your T3 POS so your team can manage cash transactions smoothly from day one.

How to Set Up Your Cash Drawer (T3 Bundle)

Get your scale connected and calibrated so you can accurately weigh garments and charge customers correctly every time.

How to Set Up and Calibrate Your Scale (T3 Bundle)

Learn how to connect and configure your card reader so you can start accepting credit and debit payments at your counter.

How to Connect Your P630 Card Reader (T3 Bundle)

Learn how to assemble and connect your barcode scanner and stand, and make sure it is working correctly with your Cents setup.

How to Set Up Your Barcode Scanner and Stand (T3 Bundle)

Learn how to connect and configure your sticker printer so orders are labeled accurately and ready for your team to process.

How to Set Up Your Sticker Printer (T3 Bundle)

A walkthrough of the LaundroWorks Desktop POS. It covers navigating the interface, processing orders, and managing your front counter efficiently.

How to Use Your LaundroWorks Desktop POS

Get your garment tag printer set up and printing correctly. This video walks through installation, settings, and troubleshooting basics.

How to Set Up Your Garment Tag Printer

Set up your T3 terminal and every device in the Ultimate T3 bundle.

Sunmi T3 Bundle Setup

Step-by-step setup for the M2 device, including hardware configuration and tips for fitting it into your workflow.

How to Set Up Your Ultimate M2 Bundle

Learn how to set up the M2 cradle so your tablet stays charged, docked, and ready to go between uses.

How to Set Up Your Sunmi M2 Tablet and Cradle

Get your cash drawer set up and paired with your M2 POS so your team can manage cash transactions smoothly from day one.

How to Set Up Your Cash Drawer (M2 Bundle)

How to Set Up and Calibrate Your Scale (M2 Bundle)

How to Connect Your Card Reader (M2 Bundle)

How to Set Up Your Barcode Scanner and Stand (M2 Bundle)

How to Set Up Your Sticker Printer (M2 Bundle)

Set up your M2 tablet and every device in the Ultimate M2 bundle.

Sunmi M2 Bundle Setup

Learn how to configure your delivery preferences, including zones, fees, pickup windows, and cutoff times to match how your business operates.

How to Configure Your Delivery Settings

A walkthrough of the Driver App covering how your drivers receive assignments, manage pickups and drop-offs, and update order status in real time.

How to Use the Cents Driver App

Configure delivery and get your drivers running with the Driver App.

Delivery with Cents

A tour of the Cents Employee App covering the key features your team will use daily, from order management to customer lookup.

How to Use the Cents Employee App

Train your counter team on the Cents Employee App.

Employee App Training

Set up a custom domain in Cents so your emails send from your own business domain.

How to Connect Your Custom Email Domain

Set up new promotions, manage loyalty programs where customers earn points based on dollar spend, and configure referral programs.

How to Set Up Loyalty and Referrals

Learn how to use Cents Assist to automate customer communication and support, so your team spends less time answering questions and more time running the business.

How to Use Cents Assist

See how to set up and send SMS campaigns that reach your customers where they are. This video covers building your audience, writing messages, and tracking results.

How to Set Up SMS Marketing Campaigns

Learn how to build and launch email campaigns that keep customers engaged and drive repeat visits, from templates to scheduling to performance metrics.

How to Build Email Marketing Campaigns

Grow with loyalty, referrals, SMS and email campaigns, and Cents Assist.

Marketing Tools

A walkthrough of admin setup in the Business Manager, from account settings through your first location.

How to Set Up Business Manager as an Admin (Video)

A tour of the My Stores tab, where you manage location details, settings, and performance across your stores.

How to Navigate the My Stores Tab in Business Manager (Video)

How to create a user in WorldNet and Payroc

Set up your account, stores, and locations in the Business Manager.

Set Up Your Back Office

Unbox and connect the hardware that ships with the Ultimate and Gold bundles.

How to Set Up the Ultimate and Gold Bundles (Video)

Unbox and connect the hardware that ships with the Silver bundle.

How to Set Up the Silver Bundle (Video)

Unbox and connect the hardware that ships with the On the Go bundle.

How to Set Up the On the Go Bundle (Video)

Ready to set up your hardware in-store? Watch our quick setup videos here.

Set Up Your Hardware

A full walkthrough of the Employee App for you and your attendants, from starting a shift to closing one out.

How to Use the Employee App (Video)

A full walkthrough of the Cents Employee App for operators to share with employees: shift startup, product sales, walk-in, delivery, and commercial orders, and closing out. Printable PDF at the…

Employee App Training Guide (Printable)

Train your counter team on the Employee App with a video walkthrough and a printable guide.

Learn the Employee App

A guided tour of Cents Connect and how Penny and Pulse bring your washers and dryers online.

How to Get Started with Cents Connect (Video)

Connect Your Machines

An onboarding tour of LaundroPortal, the LaundroWorks management portal for your locations.

How to Get Started with LaundroPortal (Video)

Use the Card Report in LaundroPortal to view individual card balances and the total outstanding balance (float) across all active cards at your location.

How to Run the Card Report in LaundroPortal (Float)

Assign and update your payment method for the main account and each location in the LaundroPortal's new Billing section as Laundroworks billing moves in-product.

How to Update Your LaundroPortal Payment Method

Request the one-time sync that brings LaundroWorks machine status, turns, and performance data into Cents.

How to Sync Your LaundroWorks Machines to Cents

Turn on the beta that shows LaundroWorks machine status, turns, and revenue in Business Manager, requires Bridge 4.65 or higher.

How to Turn On LaundroWorks Machine Sync in Cents (Beta)

Install and activate the POS reader, configure it in LaundroPortal, and enable LaundroWorks payments in Cents.

How to Set Up Your LaundroWorks POS Reader

Complete the Stripe merchant application and link your bank account to the terminals in your VACs.

How to Set Up Payment Processing in LaundroPortal

The Card Tracker lets you look up laundry cards, view usage history, load value, and block cards — all from Business Manager, without needing to log into the LaundroPortal.

How to Use the Card Tracker in Business Manager

Connect your Cents and LaundroWorks platforms to make everything run more smoothly and efficiently.

Connect LaundroWorks

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Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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