You can text a customer one-on-one right from the Cents Employee App, for example to let them know about a delay or ask a quick question. Their replies show up in Cents Business Manager.
Use this if you want to send a quick, personal text to one customer from the store.
Before you start
Texting is set up for your business (Cents Accelerate).
The customer has a phone number on their profile and hasn't opted out of texts.
Steps
From the Home screen, tap Customers and search for the customer.
Tap the customer to open their profile, then tap the Messages tab.
Type your message. The counter shows how many of the 160 characters you've used.
Tap the blue send button.
You can also tap Messages on the Home screen to see and reply to recent conversations.
Troubleshooting
The customer says they didn't get your text?
They may have opted out by replying STOP (or "unsubscribe"). Ask them to text START to the number they opted out of. You can't text a customer who has opted out.
They opted out of one number but still get other texts?
That's expected. Your business can have two numbers: one for marketing and one for order updates. Customers opt out of each one separately. See Understanding your two messaging numbers.
Your message got cut off?
Each message is limited to 160 characters. Keep it short, or send a second message.
Messages are failing or show up under Other?
Your business texting registration may not be finished or approved. Text our Support team and we'll check it.
Where do customer replies go?
Replies show in Cents Business Manager under Contact Center > Messages.
Can't find the customer?
Search by phone number. If they're new, add them as a customer first.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.