Cents Accelerate is how you text and email your customers from Cents: one-on-one conversations, marketing blasts, and automatic Journeys. This guide shows where everything lives and the rules that affect delivery.
Use this if you're new to Cents Accelerate or aren't sure where to find messages, campaigns, or settings.
Where everything lives
Customer conversations: Business Manager > Contact Center > Messages (tabs: Primary, Unread, Escalations, Other). Replies to any text you send land here.
Texting from the store: Employee App > Customers > open a customer > Messages, or Messages on the Home screen.
Marketing: Business Manager > My Stores > Marketing, with Blasts (one-time or repeating sends), Journeys (automatic messages), Email Templates, Brand Kit, and Custom Domains.
Customer groups: My Stores > Customers > Groups.
Rules that affect delivery
Two numbers: Your business can have a marketing number (blasts and Journeys) and a transactional number (order updates and delivery texts). See Understanding your two messaging numbers.
Opt-outs: Customers reply STOP (or "unsubscribe") to stop texts and START to resume. They opt out of each number separately. Email and SMS opt-outs are also separate.
Length: Texts are limited to 160 characters.
Registration: Before your business can text, your number has to be registered with the phone carriers. This usually takes 1 to 2 weeks during onboarding.
Video overview
Note: This video shows the original Accelerate inbox and login. Messages now live in Contact Center, and campaigns live under Marketing, as described above.
Troubleshooting
Looking for the separate Accelerate login or Inbox?
That older tool has been replaced. Use Contact Center > Messages in Business Manager.
Can't find Campaigns?
Campaigns are now under My Stores > Marketing as Blasts and Journeys.
A customer isn't getting your texts?
They may have opted out. Ask them to text START to the number they opted out of.
Messages are failing or land in the Other tab?
Your texting registration may not be complete. Text our Support team so we can check.
Not sure if a message went to a customer?
Open the conversation in Contact Center, or click the Reached and Skipped counts on a blast.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.