Email templates give your Blasts and Journeys a polished, on-brand look. Start from a Cents-recommended template, build your own, or use AI to draft one, then reuse it in any campaign.
Use this if you want to design an email once and use it across your campaigns.
Before you start
Cents Accelerate is set up for your business.
(Recommended) Add your logo and colors under Marketing > Brand Kit so templates match your brand.
Steps
Go to My Stores > Marketing > Email Templates.
Open the Recommended Email Templates tab to browse templates designed by Cents, or click Create with AI to draft a new one.
Pick a template and add a copy to Your Email Templates.
Open your copy to edit the text, fonts, colors, layout, and images. Click Save.
Use the template when you create a Blast or a Journey email step.
Send from your own email address (optional)
By default, campaign emails come from [email protected].
To send from your own domain, go to Marketing > Custom Domains and click + Add sending email. See How to Set Up a Custom Sending Domain.
Video walkthroughs
Note: This video may show older screens (such as a "Campaigns" tab). The steps above match the current Business Manager, where campaigns live under Marketing.
Troubleshooting
Can't find Cents-Recommended Templates?
They're now the Recommended Email Templates tab under Marketing > Email Templates.
Your email is stuck in "Retrying"?
Remove any unsubscribe link you added by hand. Cents adds its own unsubscribe link automatically.
Formatting looks off for some customers?
Some email apps display layouts differently. Send yourself a test and check it on your phone and computer.
Test emails land in spam?
That's common for new senders. It improves as you send over several days, or you can set up a custom sending domain.
Your logo or colors aren't showing?
Update your Brand Kit and save, then re-open the template.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.