Texting and email are set up for your business (Cents Accelerate).

You have access to Customers and Marketing in Cents Business Manager.

Go to My Stores > Customers and click Groups in the left menu.

Click + New Group.

Add filters, such as Date, Address, Total Orders, Total Order Value, Average Order Spend, Locations, Customer Type, or Customer Attributes.

Click Apply Filter to preview who's included.

Name the group and click Save.

Go to My Stores > Marketing > Blasts and click + Create.

Choose SMS or Email, then pick your group as the audience.

Write your message, choose when to send it (now, later, or on a repeating schedule), and send.

New customers didn't get your blast?
A blast to "All customers" is a snapshot of who was in the list when you saved it, even for repeating blasts. Send to a group instead, since groups update as customers match the filters.
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Some customers were skipped?
They may have opted out, have no email or phone number, or not match the audience. Click the Skipped count on the blast to see why for each customer.
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Your group has fewer customers than expected?
Check each filter. Filters combine, so every customer must match all of them.
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The blast is stuck on "Started"?
It moves to Finished on its own once every step is done.
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Customers opted out of email but still get texts?
Email and SMS opt-outs are separate. Unsubscribing from one doesn't stop the other.
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Can't find a saved group?
Use the search box in the Groups dropdown on the Customers page.