Employees can now add or reload LaundroWorks card funds directly from the Cents Employee App, with no VAC (Value Add Center) required. It is especially useful as a backup when your VAC is unavailable, so reloads can continue without interruption.
Video walkthrough
How to reload a card
From the Employee App home screen, tap Add Funds.
Select or search for the customer.
Choose a payment method.
Enter the reload amount.
Complete the transaction. A receipt prints automatically.
Supported payment methods
Credit card terminal
Manual card entry
Card on file
Cash
Credits / Rewards
"Other" payment method
Note: Cash card payment is not supported in this release.
Requirements
Your business must have an active LaundroWorks integration with Cents. This feature is not available for Cents-only operators.
This feature needs to be enabled by the Cents team. If you don't see the Add Funds button on your home screen, reach out to support.
How it shows up in reports
Reload transactions are fully tracked and reported:
They appear as "laundroworks reload" in the Payout Report.
They get their own row in the Payments Export.
They surface in the Payments by Payment Method Report and Sales Summary Report under "Cash Card Reloads".
FAQ
Does this replace the VAC?
No. The VAC remains the primary method for card reloads. The Employee App is a supplementary option and a reliable backup when the VAC goes down.
Is tipping available during a card reload?
Yes. Tipping is presented based on your existing tip settings.
Does round-up apply to card reloads?
Yes. If round-up is enabled for your store, it is presented during the reload flow.
Is a receipt printed automatically?
Yes. A receipt is automatically printed after every successful reload.
Will the reload show up on the VAC immediately?
Card balance is managed by LaundroWorks and updates according to LaundroWorks' standard sync process.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.