In this article, you will find instructions on how to issue a full and partial refund in the Cents Business Manager.

Refunds through the Business Manager are currently only available for credit/debit transactions. If you wish to refund a cash transaction, you must do so through the Cents Store Application.

To get started, login to the Cents Business Manager and access “Orders” under “My Stores.” Once you click into the order you would like to alter, you will see the option to refund a credit card order.

After you click the blue underlined “Refund” button, proceed with entering in the refund amount (full or partial), reason, and an optional description.

After entering the information above, click “Refund” and you will see a confirmation page letting you know the card refund was submitted successfully.

Please note that you cannot issue a refund for an amount greater than the initial payment amount. Once the full payment amount has been refunded, the option to initiate a refund through the Business Manager will disappear.

The refund will take 5-10 business days to appear on your customer’s card.

Lastly, you will see the refund reflected in the customer's order under “Payments” and should no longer see the option to click the blue underlined refund button.

In order to complete a partial refund, you will also need to head over to “My Stores” and then “Orders” to get started. Once you click into the order you would like to alter, you will see the option to refund a partial order.

Click “Refund” and proceed with the partial refund process.

You will notice in this example that only part of the payment is being refunded to the customer. After clicking “Refund” the same popup will show up as the full refund, with the adjusted amount.

The refund should now display as “Partial Refund” in the payment settings of this order.