Let customers add a tip when they pay. You can turn on tipping on the card reader, for in-store full-service orders, and for online orders, and choose the default tip amounts customers see.
Use this if you want customers to be able to tip your team on in-store or online orders.
Turn on tipping on the card reader
In Cents Business Manager, go to Admin > Locations and choose the location.
Open Configure Payment Options from the three-dot menu.
Turn on Tipping on Card Reader and save.
The card reader shows preset tips: $1, $2, $3, or other for orders under $10, and 15%, 20%, 25%, or other for orders over $10.
Turn on in-store tipping
Go to Admin > Account > Settings and scroll to In Store Tipping.
Turn it on to let customers tip on in-store full-service orders when they pay, at the POS or from their order link.
Set a default percentage or fixed dollar amount to show on the tip screen.
Turn on online tipping
In the same Account > Settings page, turn on Online Tipping.
Enter the default dollar amounts customers see when they place an online order on their LiveLink.
Online tips are dollar amounts only. Percentages aren't available because the order total isn't known until the order is weighed in store.
Important things to know
Card reader tipping is set per location. In-store and online tipping are set for your whole account.
Tips are added to the customer's payment and show in your payment reports.
Troubleshooting
Customers don't see a tip option on the card reader.
Check Tipping on Card Reader is on for that location in Configure Payment Options.I can't set a percentage for online tips.
That's expected. Online tips are dollar amounts only.Tips aren't showing on in-store orders.
Make sure In Store Tipping is on in Account > Settings.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.