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How to Manage Inventory in the Business Manager

Adjust product quantities on hand and review the inventory log from Products & Services under Admin.

Written by Euri

Cents tracks how many units of each product every location has on hand. You can update the count, log adjustments with a reason, and review the history in Cents Business Manager or the Cents Employee App.
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Use this if you restocked, ran a count, need to log damaged or missing items, or want to see your inventory history.


Before you start

  • You need Admin access to Cents Business Manager.

  • Inventory is tracked per location, so update the store you're counting.

  • The product must already be created and featured at that location.


Option 1: Adjust inventory with a reason (recommended)

  • In Business Manager, go to Admin > Products & Services. Under Pricing, the product quantity is clickable.

  • Click the quantity to open the inventory log. It lists every adjustment with the date, change, reason, and number on hand.

  • Click Adjust inventory in the top-right corner and choose a reason. The reason you pick decides which fields show up.

  • Fill in the fields and click Save adjustment.


Option 2: Update the on-hand quantity for a location

  • Click Admin, open Locations, and select the location.

  • Open the Services & Products tab, then the Products sub-tab.

  • Open the product, enter the new on-hand quantity, and click Update.


Option 3: Adjust inventory from the Employee App

  • From the Home screen, open the menu and tap Inventory to see your products and quantities.

  • Tap a product to make an adjustment, enter the new count, and choose a reason from the dropdown.


Review inventory changes

  • To see adjustments over a period of time, run the Inventory Adjustments custom export under Reports in Business Manager.


Account-wide product settings

Go to Admin > Account > Settings and scroll to the bottom:

  • Allow out-of-stock products to be sold: lets staff sell a product even when its quantity is zero.

  • Require SKU when creating products: makes a SKU required on every new product.


Troubleshooting

  • I can't sell a product because it's out of stock.
    Update its quantity, or turn on Allow out-of-stock products to be sold.

  • The count is right at one store but wrong at another.
    Inventory is tracked per location. Update each store separately.

  • The quantity keeps dropping.
    Each sale lowers the count. Update it whenever you restock.

  • I can't find the product.
    Make sure it's featured at this location under Services & Products > Products.

  • I can't save a new product without a SKU.
    ​Require SKU when creating products is on. Add a SKU, or turn the setting off.


Need assistance?

Feel free to text our Cents Support team at 888-302-8809.

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