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Delivery is set up per location, so repeat these steps for each store that will offer your own-driver delivery.

Service Area — the zones you deliver to, each with its own zip codes. Delivery tiers are set per zone, so you can price different areas differently.

Pickup & Delivery Windows — the days and time ranges customers can choose for pickup and delivery.

Pickup & Delivery Fee Settings — your fees for online pickup & delivery orders, for return-only (walk-in) deliveries, and your missed-pickup fee. You can choose to manually review orders before a missed-pickup fee is charged.

Pickup / Delivery Buffer — extra time added around each window (for example, 30 minutes) to give your drivers room.

Customers can’t choose delivery at this location?
Make sure both Offer pickup & delivery service at this store and I have my own drivers are turned on, and that you’ve added at least one service area zone and a delivery window. If no zone covers the customer’s zip code, they won’t be able to book.

A delivery window shows a warning icon?
The window may fall outside the store’s hours. Check that your Pickup & Delivery Windows fit within the location’s schedule and operating hours.

Set it up but nothing changed?
Delivery Settings apply to the specific location you’re editing, so confirm you’re on the right store and that your changes saved. Also double-check that the zip codes in your zones cover the areas you deliver to.

Missed-pickup fee behaving unexpectedly?
If “manually review orders before charging missed pickup fees” is on, the fee isn’t charged automatically — you review each one first. Turn it off if you want the fee applied automatically.