For networked machines, every turn (a single wash or dry cycle) is tracked automatically.
The Turns Tab in the Business Manager lets you open any turn and review who ran it and how they paid, which is handy for confirming a cycle completed and payment went through.
This applies to networked machines only; machines that aren't networked won't report turns here.
Check turn details
Open the Turns Tab. In the Business Manager, click My Stores, select Machines, then open the Turns Tab.
Open a turn. In the list of turns, click the turn code to open its detail panel.
Review customer and payment information. The panel shows the customer's name and contact information along with the payment details, so you can confirm the turn completed and payment was processed correctly.
Important things to know
Turn details are available for networked machines only, since those are the machines that report each turn back to Cents. Use the turn detail panel to verify a cycle ran and its payment processed. If you spot a discrepancy, you can take the next step from there, such as adjusting the payment or reaching out to the customer.
Troubleshooting
No turns listed for a machine? Confirm the machine is networked. Non-networked machines don't report turns to the Turns Tab.
Turn code won't open the panel? Refresh the page and click the turn code again.
Missing customer or payment details on a turn? Turns run without a linked customer account (for example a straight coin or guest turn) may not show full customer information.
Frequently asked questions
What is a "turn"?
A turn is a single machine cycle, one wash or one dry.
Why don't I see turns for one of my machines?
Only networked machines report turns. If a machine isn't networked, its turns won't appear here.
What information does a turn show?
The customer's name and contact info, and the payment details for that turn.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.