Cents

Use the AI search bar on the Customers tab in Business Manager to filter and build customer groups in plain language.

How to Create a Customer Group Using Cents Assist Agent

Add the email address and phone number that receive Cents Assist escalation alerts, set in the Contact Center.

How to Set Up Escalation SMS and Email for Cents Assist

How to View Cents Assist Call Logs in the Business Manager

Review escalated customer issues under the Escalations tab in Business Manager Messages when the AI agent cannot help.

How Cents Assist Escalations Work in the Business Manager

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Cents Assist Articles

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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