Cents

Euri

Misael

Integration User

Run your business day-to-day: the Business Manager back office and the Employee App at your counter.

Business Manager (Back Office)

Manage and set up the Cents Business Manager

Set Up Your Business

A video introduction to the Cents Business Manager and a tour of what you can do in it.

Welcome to the Cents Business Manager (Video)

How Business Manager two-factor authentication (2FA) works, what to do if you do not get the code, and how shared logins can use an email link instead.

How to Sign Into Business Manager with Two-Factor Authentication (2FA)

A video walkthrough of configuring your account level settings in the Business Manager.

How to Set Up Your Account Settings (Video)

Send a customer's one-time passcode by email instead of SMS, which requires an email saved on their profile.

How to Use Email OTP for Login Codes

The cancellation fee, hardware return, and restocking terms that apply if you end your Cents OS subscription.

Cents Cancellation Terms & Conditions

Save international phone numbers on customer profiles, and know how texting and OTP behave in each country.

How International Phone Numbers Work in Cents

Check the country list to see where texting is two-way, outbound-only, or where SMS and OTP are unsupported.

International SMS Support by Country

Find and read the Cents Terms of Service from the Account tab after logging in.

Where to Find the Cents Terms of Service

Set up your account details, business profile, and general settings.

Account Basics

Create a new region from the Regions page in account settings, then assign locations to it.

How to Add a Region

Use store closures to block out days or hours when your business won’t be accepting orders. Follow the steps below to set up a holiday closure.

How to Add Holiday Store Closures

Add and edit the shifts that set store hours, clock-in windows, and tasks, feeding your Shift Breakdown and Team Timecard reports.

How to Add Shifts to a Location

A video walkthrough of configuring the settings for an individual store in the Business Manager.

How to Configure Store Settings (Video)

Create a store from Locations in the Admin dashboard, required before you can process in-store orders on the Cents POS.

How to Set Up a Store Location

A video walkthrough of creating a new store location in the Business Manager.

How to Set Up a Store Location (Video)

Reset the Location Password in the Business Manager with admin access, then log your store tablet back in.

How to Change Your Employee App Location Password

Change the street address on an existing location from the Deliver settings page in the Business Manager.

How to Edit a Location Address

A video walkthrough of viewing and managing your store list in the Business Manager.

How to Manage Your Stores in the Business Manager (Video)

Group locations by city, county, or state so reports stay dynamic and tax rates follow each region.

What Regions Are and When to Use Them

Add and manage your stores, locations, and regions.

Stores & Locations

Create a new team member and enter their details from the Team page under Admin.

How to Add a Team Member to a Business

Add your team to Cents and set appropriate access permissions

How to Add a Team Member to a Store Location

Create, edit, and delete employee time cards from the Time Cards page, including how overlap validation works.

How to Add and Delete Time Cards

Remove someone from your active roster by archiving them on the Team page under Admin.

How to Archive a Team Member

Give a team member access to specific stores from Roles and Permissions under Admin, Team.

How to Assign a Team Member to a Location

Add a driver to your team and give them the roles and permissions needed for driver app access.

How to Assign Driver App Access to a Team Member

Control what a team member can access by setting their role in Roles & Permissions under Admin, Team.

How to Assign Manager and Admin Roles to a Team Member

Update a team member's name, contact details, and other information from Team under the Admin section.

How to Edit a Team Member's Information

Correct the clocked hours on a team member's time card from Team under the Admin section.

How to Edit a Team Member's Time Card

Adding your team to Cents? Learn about the different permission settings available and what they mean.

How to Manage Team Member Account Permissions

Require employees to enter their code before key actions, set under In-store Team Management in account settings.

How to Require an Employee Code for Actions

See which employees are currently checked in at a location from locations settings in Admin.

How to See Who Is Checked In

Use the filter button on the Team page under Admin to see team members who have been archived.

How to View Archived Team Members

Add employees, set roles and permissions, and manage time cards.

Your Team

A video walkthrough of creating a fixed price service in the Business Manager.

How to Add a Fixed Price Service (Video)

A video walkthrough of creating a per-pound laundry service in the Business Manager.

How to Add a Per-Pound Laundry Service (Video)

A video walkthrough of adding an inventory product in the Business Manager.

How to Add an Inventory Product (Video)

Enable Service Images / Icons under Admin, Products and Services, Categories, then add images so items appear on the Cents POS tablet.

How to Add Images to Services and Products

Learn everything you need to know about how modifiers (add-ons) on Cents work!

How to Add Modifiers to Services

A video walkthrough of adding dry cleaning items and organizing them into categories in the Business Manager.

How to Set Up Dry Cleaning and Categorization (Video)

Add per pound or fixed price modifiers to a laundry or dry cleaning service in Products & Services.

How to Set Up Modifiers

Make a dry cleaning service available at a specific store from Products & Services in the Admin section.

How to Assign a Dry Cleaning Service to a Location

Make a laundry service available at a specific store from Products & Services in the Admin section.

How to Assign a Laundry Service to a Location

Open the Products page in the Admin Panel to make a product available at a specific location.

How to Assign a Product to a Location

Build your service menu: pricing, modifiers, products, and dry cleaning.

Your Service Menu

Group products into a discounted bundle that still draws from each item's existing stock, set up in Products & Services.

How to Create and Sell a Product Bundle

Adjust product quantities on hand and review the inventory log from Products & Services under Admin.

How to Manage Inventory in the Business Manager

Set up suppliers with product costs and case sizes so receiving stock auto-fills, which requires a feature flag from your Customer Success manager.

How to Manage Suppliers

Track products you buy for in-store use, like detergent pods and receipt rolls, alongside your regular inventory.

How to Manage Unsellable Inventory

Update a product's stock quantity under Locations, Services and Products in the Admin Panel.

How to Update Product Quantity

Track stock, suppliers, and the products you use in store.

Inventory & Suppliers

Connect additional bank accounts and choose which one receives payouts for each store.

How to Add Multiple Bank Accounts to Cents

Connect your bank account so the online payments your customers make through Cents are deposited to you. This guide walks through verifying your business with Stripe and adding your bank…

How to Connect Your Bank Account to Cents

A video walkthrough of linking your bank account to Cents so you can receive payouts.

How to Connect Your Bank Account to Cents (Video)

Turn on cash card payments for a location using the 3 dot menu next to it under Admin, Location.

How to Enable Cash Card Payments at a Location

Turn on cash as a payment method for a single location from the payment options menu in Admin.

How to Enable Cash Payments at a Location

Turn additional payment methods on or off for a location from the payment options menu in Admin.

How to Enable Other Payment Methods at a Location

Toggle cash drawer use for a single location from the payment options menu under Admin, Locations.

How to Enable the Cash Drawer at a Location

Choose which cash and cash card options a store accepts, including ESD and CCI, from the location's three dot menu.

How to Set Up Cash and Cash Card Payments

Update the bank account and payment details Cents pays out to, from the payment details page.

How to Update Your Bank Account

Edit which locations are assigned to a bank account in account settings so payouts route correctly.

How to Change a Location's Bank Account

What to do when a customer's payment fails, covering insufficient funds, transaction blocks, and payment method issues.

How to Troubleshoot Payment Failures and Declined Transactions

Connect your bank account, choose payment methods, and manage how you get paid.

Payments & Payouts

Add a new tax rate from the Account tab in account settings, including its name, percentage, and agency.

How to Add a Tax Rate

A video walkthrough of adding a regional tax rate in the Business Manager.

How to Add a Tax Rate for a Region (Video)

Add a new tax rate to a store from the Locations page in the Admin section, for accurate tax reporting.

How to Add a Tax Rate to a Location

Learn how to enable sales tax on individual products and services

How to Enable Sales Tax for Products and Services

Create and categorize Taxes 2.0 rates under Admin, Account, Taxes, which needs admin access to account-level settings.

How to Set Up a New Tax Rate

Toggle tax on or off for an individual laundry or dry cleaning service or product, and pick the rate that applies.

How to Assign a Tax Rate to Services and Products

Apply several Taxes 2.0 rates to one location and choose which ones apply to each service or product.

How to Assign Multiple Tax Rates to a Location, Product, or Service

Look up the sales tax rate for laundry services in your area before entering rates in Cents.

How to Find Your Tax Rate

Flag a nonprofit, veterans, or government customer as tax exempt from their profile so their orders skip tax.

How to Mark a Customer as Tax Exempt

Understand the tax agency as the department you remit collected sales tax to, and how Cents tracks it.

What a Tax Agency Is

Give each tax rate a unique name so you can tell your rates apart on reports.

What a Tax Rate Name Is

Set up sales tax, regional tax rules, and tax exemptions for your stores.

Taxes

You can allow customers to leave tips both in-store and online by updating your Business Manager settings. Follow the steps below to turn on tipping for card readers, in-store orders,…

How to Enable In-Store and Online Tipping

Set a default service or convenience fee that applies to all future product and service orders.

How to Enable Service Fees for All Transactions

Turn on in-store and online tipping and set the amounts customers see, from Account settings.

How to Set Up Tipping in the Business Manager

Enable card reader tipping for a store through Configure Payment Options in the location's three dot menu.

How to Set Up Tipping on the Card Reader

Switch on in-store tipping from the Account tab so customers can leave a tip at checkout.

How to Turn On In-Store Tipping

Toggle the service fee on or off from the Account tab in the Business Manager.

How to Turn Your Service Fee On or Off

Learn about the service fee and transaction fee on Cents!

Service Fee vs. Transaction Fee

Turn on tipping and set the service fees you charge.

Tips & Fees

Turn on customer preferences in account settings so staff can record how each customer wants their laundry handled.

How to Enable Customer Preferences

Dive deep into setting up advanced processing on Cents

How to Set Up Advanced Processing

Customize your customer's laundry experience by setting custom care preferences for their choosing.

How to Set Up Custom Care Preferences

Toggle on advanced processing for a store from the location details under Admin, which requires admin access.

How to Turn On Advanced Processing

Toggle on basic processing for a store from the location details under Admin in the Business Manager.

How to Turn On Basic Processing

Choose one of four weight tracking options in account settings to control how order weight is captured.

How to Track the Weight on an Order

Control how orders move through your store, from intake preferences to processing steps.

Order Processing Settings

Create a new task for your team from the Tasks tab under Admin in the Business Manager.

How to Add Tasks to Your Business

A video walkthrough of creating shift tasks in the Business Manager.

How to Create Shift Tasks (Video)

Archive a task you no longer need from Admin, Tasks, to keep your active task list clean.

How to Archive Tasks

Schedule an existing task to specific days and shifts so it appears on your employees' schedules.

How to Assign a Task to a Date and Shift

Set which store locations a task applies to from the Tasks section of the Admin panel.

How to Assign a Task to a Location

Rename an existing task or rewrite its description from the Tasks tab in the Admin section.

How to Edit Task Title and Description

Use the filter on the Tasks page under Admin to show tasks that have been archived.

How to View Archived Tasks

Create, assign, and schedule the tasks your team completes each shift.

Business Manager (Back Office)

Set Up Your Business

Run Your Business