Cents

Euri

Jessie Guerra

Misael

Run your business day-to-day: the Business Manager back office and the Employee App at your counter.

Business Manager (Back Office)

Manage and set up the Cents Business Manager

Business Manager Administration

Welcome to the Cents Business Manager (Video)

Setting Up the Business Manager for Dry Cleaning & Categorization (Video)

How to edit or update customer information (name, phone number, language preference). Note: can only be done through the Business Manager

How to Edit Customer Information

Getting Started

How to Set Up a Store / Location

How to Set Up a Store / Location (Video)

How to Define Store Settings (Video)

How to Define Your Cents Account Settings (Video)

Managing Your Laundromats/store in the Business Manager (Video)

What Are Regions?

How to Add a Region?

How Do I See the Terms of Services?

How to Add a Tax Rate to Location

How to Toggle on Basic Processing

How to Toggle on Advanced Processing

How Do I Enable Customer Preferences?

How Do I Add Tags for Order Notes?

How Do I Change the Memo on My Receipts?

How Do I Turn on in Store Tipping?

Dive deep into setting up advanced processing on Cents

How to Set Up Advanced Processing

Customize your customer's laundry experience by setting custom care preferences for their choosing.

How to Set Up Custom Care Preferences

How to Customize Printouts

Using Email OTP for Authentication

International Phone Numbers in Cents (How it works)

International SMS Support by Country (Two-way vs Outbound-only)

Email Forwarding Setup: Order-Related Emails (Video)

Need to delete a customer's profile at their request? Here's what to send Cents and what to expect.

How to Delete a Customer Profile

Account Configuration

What is a Tax Rate Name?

What is My Tax Rate?

How to Add a Tax Rate for a Region (Video)

How Do I Add a Tax Rate?

What is a Tax Agency?

Learn how to enable sales tax on individual products and services

How to Enable Sales Tax for Products and Services

Learn about the service fee and transaction fee on Cents!

Service Fee Vs. Transaction Fee

How to Enable Service Fees for All Transactions

Issue full or partial refunds for credit and debit card orders from the Cents Business Manager. Cash refunds are handled in the Cents Employee App.

How to Issue a Refund in the Business Manager

Cents Cancellation Terms & Conditions

How to Set Up a New Tax Rate

How to Assign Multiple Tax Rates to a Location, Product, or Service

How to Mark a Customer as Tax Exempt

Understanding and Responding to Chargebacks and Disputes

Sivan Salem

Financial and Tax Settings

How to Connect Your Bank Account to Cents (Video)

Connect your bank account so the online payments your customers make through Cents are deposited to you. This guide walks through verifying your business with Stripe and adding your bank…

How to Connect Your Bank Account to Cents

How to Add Multiple Bank Accounts to Cents

How to Update My Bank Account?

How to Change a Locations Bank Account?

How to Set Up Cash & Cash-card Payment Options

How To Set Up Tipping in the Business Manager

You can allow customers to leave tips both in-store and online by updating your Business Manager settings. Follow the steps below to turn on tipping for card readers, in-store orders,…

How to Enable Tipping (In-Store and Online) in The Business Manager

How To Set Up Tipping on the Card Reader

How Do I Turn on or Off My Service Fee?

What are the steps to troubleshoot payment failures or declined transactions?

Payment Setup

How to Edit Location Address

How to Add Shifts to a Location

How to Assign a Laundry Service to a Location

How to Assign a Dry Cleaning Service to a Location

How to Assign a Product to a Location

How to Update Product Quantity

How to Assign a Tax Rate to Services and Products

How to Assign a Delivery Wash and Fold & Dry Cleaning Service to a Location

How to Assign a Delivery Tier to a Location

How to Assign a Recurring Delivery Discount to a Location

How to Enable Own Driver Functionality at a Location

How to Enable Cents On-Demand Pickup & Delivery Partner at a Location

How to Change Employee App Password

How to Enable Cash Card Payments at a Location

How to Enable Cash Payments at a Location

How to Enable Cash Drawer Functionality at a Location

How to Enable Other Payment Methods Functionality at a Location

How to View Currently Checked in Employees

Use store closures to block out days or hours when your business won’t be accepting orders. Follow the steps below to set up a holiday closure.

How to Add Holiday Store Closures

How Do I Track the Weight on an Order?

Raul Vargas

Location Settings

How to Add a Team Member to a Business

How to Assign Manager and Admin Roles to a Team Member

Adding your team to Cents? Learn about the different permission settings available and what they mean.

How to Manage Team Member Account Permissions

How to Assign a Team Member to a Location

How to Assign Driver App Access to a Team Member

How to Edit Team Information

How to Archive a Team Member

How to View Archive Team Members

How to Edit Team Member Time Card

How do I track employee accounts?

Add your team to Cents and set appropriate access permissions

How To Add a Team Member to a Store Location

How to Add and Delete Time Cards

Integration User

Team Management

How To Add a Per-Pound Laundry Service to Your Account (Video)

How To Add a Fixed Price Service to Your Account (Video)

How To Add an Inventory Product to Your Account (Video)

How to Add Images to Laundry Services, Dry Cleaning Items, and Products

How to Set Up Modifiers

Learn everything you need to know about how modifiers (add-ons) on Cents work!

How to Add Modifiers to Services

Advanced Inventory Management

Supplier Management on Cents

How to Manage Unsellable Inventory

Products & Services

How To Create Shift Tasks (Video)

How to Add Tasks to Your Business

How to Archive Tasks

How to View Archived Tasks

How to Edit Task Title and Description

How to Assign a Task to a Location

How to Assign a Task to a Date & Shift

Task Management

How to Create Promotions/discount Codes for Customers (Video)

How to Create a Dollar Amount Promotional Code

How to Create a Percent Promotional Code

How to Assign a Promotional Code to a Location

How to Define Dates Promotional Codes Are Active

How to Limit Promotional Code Usage

How to Deactivate Promotional Code

How to View and Reactivate Inactive Promotional Codes

How to Set Up a Membership (VIDEO)

How to Add Benefits to a Membership

How to Utilize Pricing Tiers with Membership Creation (VIDEO)

How to Sign Up a Customer to a Membership (VIDEO)

How to Update Your Membership Billing Settings

Promotions

How To Set Up Loyalty

How To Accrue Loyalty

How To Redeem Loyalty Points

Referral Program Live Link

Referral Program Business Manager

How to Offer Self Service Loyalty Points

Cents Loyalty program

If you have inquiries, there are numerous methods to reach out to our support team. Below are the means of getting in touch with us.

How to Contact Cents Support

Submit your product feedback through the Cents Community!

How To Submit a Feature Request

How To Contact Support or Submit a Feature Request

Business Manager: My Stores

Create a pickup and delivery order for a customer directly in the Business Manager, handy for phone orders or when you're helping a customer set one up.

How to Place a New Order on Behalf of a Customer

When a customer needs to change a pickup and delivery order after it's placed, you can update it for them in the Business Manager: reschedule the pickup or delivery time,…

How to Reschedule or Update an Existing Order

See all customer information, apply credits, and more.

Managing Customers: View Details, Past Orders & Issue Credits (Video)

Take a deep dive into order management through Cents.

Understanding Order Details & Timeline (Video)

You now have the ability to adjust a customer credit on Cents! Simply follow the steps below to get started.

How To Adjust a Customer Credit

Void & Refund FAQ’s

How to Edit Orders in the Business Manager

How to Set Up & View Order Internal Notes

How to Edit Color, Material, and Brand of an Order

Update a delivery order's status right from the Business Manager. Mark a pickup as Ready for Intake or mark a delivery as Complete without waiting on the driver app.

How to Change Order Status for Delivery Orders in the Business Manager

Set custom turnaround times for each service category, and for individual services, per location in the Business Manager. Control when processing starts, set cutoffs, and keep customer due dates accurate.

How to Create a Turnaround Time by Service

How to Create and Sell a Product Bundle

How to Customize Order Update Notifications

How to Revert a Completed Order Back to Active

Order Management

How to Add an Offline Machine to Your Account (Washer)

How to create a WashLynx account, enable it in the LaundroPortal, and assign the right permissions for each attendant.

How to Set Up a WashLynx Account

How to Add an Offline Machine to Your Account (Dryer)

How to Archive a Machine (Offline Only)

How to Run a Customer Service Turn (Networked Only)

How to Run a Technical Service Turn (Networked Only)

Look up customer and payment details for any machine turn in the Business Manager Turns Tab. Available for networked machines only.

How to Check Turn Details (Networked Only)

How to Do Bulk Coin Collection

How to automatically create a cash out on offline machine

How to Find an Archived Machine

How to create an offline machine

How to assign a machine to an order via scanner

With the Cents and Laundroworks WashLynx integration, attendants can start machines from the WashLynx app while processing an order in Cents. How to set it up and use it.

How to Start a Machine Using the Laundroworks WashLynx App

Machines

Understanding the Cents Business Dashboards

Understanding the Contents of Each Cents Report

Learn how to pull reports and the different types of reports available on Cents.

How To Download a Report (Video)

Reporting in Cents Business Manager and Employee App

Reporting