Cents

Euri

Jessie Guerra

Misael

Your day to day: orders, machines, customers, refunds, and reporting.

Run Your Business

Add staff facing notes to an order from the Orders tab, using the note tags configured in Account Settings.

How to Add and View Internal Order Notes

Create tags in account settings so order notes can be organized, searched, and filtered.

How to Add Tags to Order Notes

Set custom turnaround times for each service category, and for individual services, per location in the Business Manager. Control when processing starts, set cutoffs, and keep customer due dates accurate.

How to Create a Turnaround Time by Service

Update a delivery order's status right from the Business Manager. Mark a pickup as Ready for Intake or mark a delivery as Complete without waiting on the driver app.

How to Change the Status of a Delivery Order

Turn on color, material, and brand options under Categories in Products & Services, then apply them to order line items.

How to Edit Color, Material, and Brand of an Order

Change details on an active order from the Orders tab, where editable fields depend on the order's current stage.

How to Edit Orders in the Business Manager

Create a pickup and delivery order for a customer directly in the Business Manager, handy for phone orders or when you're helping a customer set one up.

How to Place a New Order on Behalf of a Customer

When a customer needs to change a pickup and delivery order after it's placed, you can update it for them in the Business Manager: reschedule the pickup or delivery time,…

How to Reschedule or Update an Existing Order

Move a completed order back to active from the Business Manager or Employee App, except product orders and orders already return delivered.

How to Revert a Completed Order Back to Active

Take a deep dive into order management through Cents.

Understanding Order Details and the Timeline (Video)

Set up Recurring orders to place or update them on behalf of the customer.

How to Set Up Recurring Orders for Your Customers

The LiveLink is your store's online ordering page. Customers use it to place pickup and delivery orders, pay, redeem credit and loyalty points, track their orders, customize their saved addresses,…

How to Access the LiveLink

Create, edit, reschedule, and track orders from the Business Manager.

Orders

You now have the ability to adjust a customer credit on Cents! Simply follow the steps below to get started.

How to Adjust a Customer Credit

Need to delete a customer's profile at their request? Here's what to send Cents and what to expect.

How to Delete a Customer Profile

How to edit or update customer information (name, phone number, language preference). Note: can only be done through the Business Manager

How to Edit Customer Information

See all customer information, apply credits, and more.

How to Manage Customers (Video)

Find, edit, and manage customer profiles and credits.

Customers

Add a new offline washer using the + button in the Machines section of My Stores.

How to Add an Offline Washer

Add a machine that is not connected to Cents from the Machines section under My Stores.

How to Create an Offline Machine

How to create a WashLynx account, enable it in the LaundroPortal, and assign the right permissions for each attendant.

How to Set Up a WashLynx Account

Remove an offline machine from your active list in My Stores without deleting it permanently.

How to Archive a Machine (Offline Only)

Use Quick start on the processing screen to scan a machine QR code and assign it to an active service order.

How to Assign a Machine to an Order with a Scanner

Check the cash-out from cash drawer box when adding an offline machine during advanced processing to log the transaction automatically.

How to Automatically Create a Cash Out on an Offline Machine

Look up customer and payment details for any machine turn in the Business Manager Turns Tab. Available for networked machines only.

How to Check Turn Details (Networked Only)

Reset the coin collection widget in My Stores, available to stores using Cents Penny devices.

How to Do Bulk Coin Collection

Turn on the Show Archived widget in My Stores to bring archived machines back into view.

How to Find an Archived Machine

Start a networked machine on a specific customer profile from the Machines tab in My Stores.

How to Run a Customer Service Turn (Networked Only)

Start a networked machine from the Machines tab in My Stores for testing or maintenance.

How to Run a Technical Service Turn (Networked Only)

With the Cents and Laundroworks WashLynx integration, attendants can start machines from the WashLynx app while processing an order in Cents. How to set it up and use it.

How to Start a Machine with the WashLynx App

Add machines, assign them to services, and track turns and cashouts.

Machines

Understand how card disputes work across every payment method, what Cents can and cannot do, and how to submit evidence.

Understanding and Responding to Chargebacks and Disputes

Issue full or partial refunds for credit and debit card orders from the Cents Business Manager. Cash refunds are handled in the Cents Employee App.

How to Issue a Refund in the Business Manager for a Self Service Penny Order

Answers to common questions about what counts as a voided order and how voids and refunds appear in reporting.

Void and Refund FAQs

Issue refunds, void orders, and respond to chargebacks.

Refunds & Disputes

Edit, preview, and toggle the Laundry Updates SMS messages customers get across the order lifecycle, all from the Business Manager.

How to Customize Order Update Notifications

Choose the details, font sizes, and section order on customer receipts and processing tickets, from Settings.

How to Customize Printouts

A video walkthrough of forwarding automated pickup and delivery order emails from your Business Email to co-owners or managers.

How to Set Up Email Forwarding for Order Emails (Video)

Customize the memo text printed on customer receipts from the Receipt Customization page in account settings.

How to Change the Memo on Your Receipts

Customize the messages, receipts, and printouts your customers receive.

Notifications & Receipts

Pull a Refunds report from Pre-Built Reports in the Reports section, filtered by location and reporting period.

How to Download a Refunds Report

Learn how to pull reports and the different types of reports available on Cents.

How to Download a Report (Video)

Everything you need to know about pulling reports in Cents Business Manager — including the difference between on-screen previews and downloadable CSV exports.

How to Download Reports in the Business Manager

How to Schedule a Report

Read Payroc-verified machine payout and transaction data pulled from the Payroc API for reconciliation and audits.

How to Use the Machine Payout Breakdown Report

What each dashboard section shows, including net sales by order type and payment method, orders, and new customers.

Understanding the Cents Business Dashboards

A reference table of every pre-built and custom Cents report, the fields it includes, and what the data covers.

What Each Cents Report Contains

Reporting in Cents Business Manager and Employee App

Reports & Dashboards

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