If a customer asks you to delete their profile, you can submit the request to Cents on their behalf. Here's how.
How to request deletion
Send an email to [email protected] with the following:
Use the subject line: Customer Deletion Request
The customer's name
The phone number associated with their profile
The customer's email address
Including the exact phone number and email tied to the profile helps us find and verify the right account quickly.
What happens next
The request will take 3 to 5 business days to process. Once the profile is deleted:
The customer will no longer be able to access their order history on the Cents online order link.
They won't be able to place orders using the phone number associated with the deleted profile.
Important things to know
Profile deletion is permanent, and the customer's order history can't be recovered afterward. Make sure the name, phone number, and email you send match the profile you want removed so there's no delay. If the customer places an order again later, it would start a fresh profile.
Frequently asked questions
Who submits the request?
You can submit it on the customer's behalf. Just email the details to [email protected].
How long does it take?
About 3 to 5 business days from when we receive the request.
What information do I need to include?
The customer's name, the phone number on their profile, and their email address, with the subject line "Customer Deletion Request."
Can the customer order again after deletion?
Yes, but it would start a new profile. The previous order history and the phone number tied to the deleted profile won't be accessible.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.