Cents

Euri

Misael

Integration User

Set up, run, and report on your business from the Business Manager.

Business Manager (Configuration)

A video introduction to the Cents Business Manager and a tour of what you can do in it.

Welcome to the Cents Business Manager (Video)

A video walkthrough of configuring your account level settings in the Business Manager.

How to Set Up Your Account Settings (Video)

How Business Manager two-factor authentication (2FA) works, what to do if you do not get the code, and how shared logins can use an email link instead.

How to Sign Into Business Manager with Two-Factor Authentication (2FA)

Send a customer's one-time passcode by email instead of SMS, which requires an email saved on their profile.

How to Use Email OTP for Login Codes

Assign or update payment methods for your account and each location, spot payment issues, and view or pay invoices from the Billing page.

How to Manage Your Payment Methods and Invoices in the Business Manager

Save international phone numbers on customer profiles, and know how texting and OTP behave in each country.

How International Phone Numbers Work in Cents

Check the country list to see where texting is two-way, outbound-only, or where SMS and OTP are unsupported.

International SMS Support by Country

Manage your account settings, sign-in security, international numbers, and your Cents billing.

Account, Login & Billing

Create a store from Locations in the Admin dashboard, required before you can process in-store orders on the Cents POS.

How to Set Up a Store Location

A video walkthrough of configuring the settings for an individual store in the Business Manager.

How to Configure Store Settings (Video)

A video walkthrough of viewing and managing your store list in the Business Manager.

How to Manage Your Stores in the Business Manager (Video)

Change the street address on an existing location from the Deliver settings page in the Business Manager.

How to Edit a Location Address

Reset the Location Password in the Business Manager with admin access, then log your store tablet back in.

How to Change Your Employee App Location Password

Group locations by city, county, or state so reports stay dynamic and tax rates follow each region.

What Regions Are and When to Use Them

Turn on Regions & Districts in your account settings, then group your locations into regions and districts to organize a multi-location business.

How to Add a Region

Use store closures to block out days or hours when your business won’t be accepting orders. Follow the steps below to set up a holiday closure.

How to Add Holiday Store Closures

Add and configure stores, regions, and store closures.

Stores & Locations

Add team members, set roles and permissions, and track time.

Your Team

Create a new team member and enter their details from the Team page under Admin.

How to Add a Team Member to a Business

Add your team to Cents and set appropriate access permissions

How to Add a Team Member to a Store Location

Give a team member access to specific stores from Roles and Permissions under Admin, Team.

How to Assign a Team Member to a Location

Adding your team to Cents? Learn about the different permission settings available and what they mean.

How to Manage Team Member Account Permissions

Control what a team member can access by setting their role in Roles & Permissions under Admin, Team.

How to Assign Manager and Admin Roles to a Team Member

Add a driver to your team and give them the roles and permissions needed for driver app access.

How to Assign Driver App Access to a Team Member

Require employees to enter their code before key actions, set under In-store Team Management in account settings.

How to Require an Employee Code for Actions

Update a team member's name, contact details, and other information from Team under the Admin section.

How to Edit a Team Member's Information

Remove someone from your active roster by archiving them on the Team page under Admin.

How to Archive a Team Member

Use the filter button on the Team page under Admin to see team members who have been archived.

How to View Archived Team Members

Add team members, assign locations, and set roles and permissions.

Team Members & Roles

Add and edit the shifts that set store hours, clock-in windows, and tasks, feeding your Shift Breakdown and Team Timecard reports.

How to Add Shifts to a Location

See which employees are currently checked in at a location from locations settings in Admin.

How to See Who Is Checked In

Create, edit, and delete employee time cards from the Time Cards page, including how overlap validation works.

How to Add and Delete Time Cards

Set up shifts, see who is checked in, and manage time cards.

Time Cards & Shifts

Sivan Salem

Build your service menu, products, and inventory.

Services, Products & Pricing

A video walkthrough of creating a per-pound laundry service in the Business Manager.

How to Add a Per-Pound Laundry Service (Video)

A video walkthrough of creating a fixed price service in the Business Manager.

How to Add a Fixed Price Service (Video)

A video walkthrough of adding dry cleaning items and organizing them into categories in the Business Manager.

How to Set Up Dry Cleaning and Categorization (Video)

Make a laundry service available at a specific store from Products & Services in the Admin section.

How to Assign a Laundry Service to a Location

Make a dry cleaning service available at a specific store from Products & Services in the Admin section.

How to Assign a Dry Cleaning Service to a Location

Add per pound or fixed price modifiers to a laundry or dry cleaning service in Products & Services.

How to Set Up Modifiers

Learn everything you need to know about how modifiers (add-ons) on Cents work!

How to Add Modifiers to Services

Enable Service Images / Icons under Admin, Products and Services, Categories, then add images so items appear on the Cents POS tablet.

How to Add Images to Services and Products

How Aggregate Minimums Work for the Same Per-Pound Service

Build your service menu, modifiers, and pricing rules.

Services & Modifiers

A video walkthrough of adding an inventory product in the Business Manager.

How to Add an Inventory Product (Video)

Adjust product quantities on hand and review the inventory log from Products & Services under Admin.

How to Manage Inventory in the Business Manager

Open the Products page in the Admin Panel to make a product available at a specific location.

How to Assign a Product to a Location

Update a product's stock quantity under Locations, Services and Products in the Admin Panel.

How to Update Product Quantity

If you run multiple locations, you can now move stock directly from one store to another, right from the Inventory Adjustment screen. Transfers are recorded at both locations automatically and…

How to Transfer Inventory Between Locations

Track products you buy for in-store use, like detergent pods and receipt rolls, alongside your regular inventory.

How to Manage Unsellable Inventory

Set up suppliers with product costs and case sizes so receiving stock auto-fills, which requires a feature flag from your Customer Success manager.

How to Manage Suppliers

Group products into a discounted bundle that still draws from each item's existing stock, set up in Products & Services.

How to Create and Sell a Product Bundle

Add products and bundles, track inventory, and manage suppliers.

Products & Inventory

Get paid: bank accounts, payouts, and the payment methods you accept.

Payments & Payouts

Connect your bank account so the online payments your customers make through Cents are deposited to you. This guide walks through verifying your business with Stripe and adding your bank…

How to Connect Your Bank Account to Cents

Connect additional bank accounts and choose which one receives payouts for each store.

How to Add Multiple Bank Accounts to Cents

Edit which locations are assigned to a bank account in account settings so payouts route correctly.

How to Change a Location's Bank Account

Update the bank account and payment details Cents pays out to, from the payment details page.

How to Update Your Bank Account

Connect and update the bank accounts where Cents sends your payouts.

Bank Accounts & Payouts

Choose which cash and cash card options a store accepts, including ESD and CCI, from the location's three dot menu.

How to Set Up Cash and Cash Card Payments

Turn on cash as a payment method for a single location from the payment options menu in Admin.

How to Enable Cash Payments at a Location

Turn on cash card payments for a location using the 3 dot menu next to it under Admin, Location.

How to Enable Cash Card Payments at a Location

Toggle cash drawer use for a single location from the payment options menu under Admin, Locations.

How to Enable the Cash Drawer at a Location

Turn additional payment methods on or off for a location from the payment options menu in Admin.

How to Enable Other Payment Methods at a Location

What to do when a customer's payment fails, covering insufficient funds, transaction blocks, and payment method issues.

How to Troubleshoot Payment Failures and Declined Transactions

Choose which payment types each location accepts and fix failed payments.

Payment Methods

Learn how to enable sales tax on individual products and services

How to Enable Sales Tax for Products and Services

Create and categorize Taxes 2.0 rates under Admin, Account, Taxes, which needs admin access to account-level settings.

How to Set Up a New Tax Rate

A video walkthrough of adding a regional tax rate in the Business Manager.

How to Add a Tax Rate for a Region (Video)

Add a new tax rate to a store from the Locations page in the Admin section, for accurate tax reporting.

How to Add a Tax Rate to a Location

Toggle tax on or off for an individual laundry or dry cleaning service or product, and pick the rate that applies.

How to Assign a Tax Rate to Services and Products

Apply several Taxes 2.0 rates to one location and choose which ones apply to each service or product.

How to Assign Multiple Tax Rates to a Location, Product, or Service

Flag a nonprofit, veterans, or government customer as tax exempt from their profile so their orders skip tax.

How to Mark a Customer as Tax Exempt

Set up tax rates and apply them to locations, services, products, and customers.

Taxes

Set a default service or convenience fee that applies to all future product and service orders.

How to Enable Service Fees for All Transactions

You can allow customers to leave tips both in-store and online by updating your Business Manager settings. Follow the steps below to turn on tipping for card readers, in-store orders,…

How to Enable In-Store and Online Tipping

Turn on in-store and online tipping and set the amounts customers see, from Account settings.

How to Set Up Tipping in the Business Manager

Enable card reader tipping for a store through Configure Payment Options in the location's three dot menu.

How to Set Up Tipping on the Card Reader

Learn about the service fee and transaction fee on Cents!

Service Fee vs. Transaction Fee

Turn on service fees and tipping, and understand how fees work.

Service Fees & Tips

Jessie Guerra

Store-wide order processing, receipt, and notification settings.

Order Settings

Toggle on basic processing for a store from the location details under Admin in the Business Manager.

How to Turn On Basic Processing

Dive deep into setting up advanced processing on Cents

How to Set Up Advanced Processing

Choose one of four weight tracking options in account settings to control how order weight is captured.

How to Track the Weight on an Order

Set custom turnaround times for each service category, and for individual services, per location in the Business Manager. Control when processing starts, set cutoffs, and keep customer due dates accurate.

How to Create a Turnaround Time by Service

Customize your customer's laundry experience by setting custom care preferences for their choosing.

How to Set Up Custom Care Preferences

Create tags in account settings so order notes can be organized, searched, and filtered.

How to Add Tags to Order Notes

Turn on Round Up for Charity under Locations, Configure Payment Options in Business Manager so customers can donate at checkout.

How to Set Up Round Up for Charity

Configure order processing, turnaround times, customer preferences, and order tags.

Processing & Preferences

Choose the details, font sizes, and section order on customer receipts and processing tickets, from Settings.

How to Customize Printouts

Customize the memo text printed on customer receipts from the Receipt Customization page in account settings.

How to Change the Memo on Your Receipts

Edit, preview, and toggle the Laundry Updates SMS messages customers get across the order lifecycle, all from the Business Manager.

How to Customize Order Update Notifications

Send order notification texts in a customer's preferred language and translate message threads and call transcripts to English.

How to Use Multi-Language Order Notifications & Translations

A video walkthrough of forwarding automated pickup and delivery order emails from your Business Email to co-owners or managers.

How to Set Up Email Forwarding for Order Emails (Video)

Customize receipts, printouts, order emails, and order update messages.

Receipts & Notifications

Take a deep dive into order management through Cents.

Understanding Order Details and the Timeline (Video)

Create a pickup and delivery order for a customer directly in the Business Manager, handy for phone orders or when you're helping a customer set one up.

How to Place a New Order on Behalf of a Customer

Place, edit, reschedule, and track orders from the Business Manager.

Business Manager (Configuration)

Stores & Locations

Your Team

Services, Products & Pricing

Payments & Payouts

Taxes

Service Fees & Tips

Order Settings

Manage Orders

Refunds & Disputes

Customers

Machines

Reports & Dashboards

Shift Tasks