Cents

Euri

Misael

Sivan Salem

Set up, run, and report on your business from the Business Manager.

Business Manager (Configuration)

A video introduction to the Cents Business Manager and a tour of what you can do in it.

Welcome to the Cents Business Manager (Video)

A video walkthrough of configuring your account level settings in the Business Manager.

How to Set Up Your Account Settings (Video)

How Business Manager two-factor authentication (2FA) works, what to do if you do not get the code, and how shared logins can use an email link instead.

How to Sign Into Business Manager with Two-Factor Authentication (2FA)

Send a customer's one-time passcode by email instead of SMS, which requires an email saved on their profile.

How to Use Email OTP for Login Codes

Assign or update payment methods for your account and each location, spot payment issues, and view or pay invoices from the Billing page.

How to Manage Your Payment Methods and Invoices in the Business Manager

Save international phone numbers on customer profiles, and know how texting and OTP behave in each country.

How International Phone Numbers and SMS Work in Cents

Manage your account settings, sign-in security, international numbers, and your Cents billing.

Account, Login & Billing

Create a store from Locations in the Admin dashboard, required before you can process in-store orders on the Cents POS.

How to Set Up a Store Location

A video walkthrough of configuring the settings for an individual store in the Business Manager.

How to Configure Store Settings (Video)

A video walkthrough of viewing and managing your store list in the Business Manager.

How to Manage Your Stores in the Business Manager (Video)

Change the street address on an existing location from the Deliver settings page in the Business Manager.

How to Edit a Location Address

Reset the Location Password in the Business Manager with admin access, then log your store tablet back in.

How to Change Your Employee App Location Password

Group locations by city, county, or state so reports stay dynamic and tax rates follow each region.

What Regions Are and How to Add One

Add and configure stores, regions, and store closures.

Stores & Locations

Add team members, set roles and permissions, and track time.

Your Team

Create a new team member and enter their details from the Team page under Admin.

How to Add, Edit, and Assign Team Members to Locations

Adding your team to Cents? Learn about the different permission settings available and what they mean.

How to Manage Team Member Account Permissions

Control what a team member can access by setting their role in Roles & Permissions under Admin, Team.

How to Assign Manager and Admin Roles to a Team Member

Add a driver to your team and give them the roles and permissions needed for driver app access.

How to Assign Driver App Access to a Team Member

Require employees to enter their code before key actions, set under In-store Team Management in account settings.

How to Require an Employee Code for Actions

Remove someone from your active roster by archiving them on the Team page under Admin.

How to Archive and View Archived Team Members

Add team members, assign locations, and set roles and permissions.

Team Members & Roles

Add and edit the shifts that set store hours, clock-in windows, and tasks, feeding your Shift Breakdown and Team Timecard reports.

How to Add Shifts to a Location

Create, edit, and delete employee time cards from the Time Cards page, including how overlap validation works.

How to Manage Time Cards and See Who Is Checked In

Set up shifts, see who is checked in, and manage time cards.

Time Cards & Shifts

Build your service menu, products, and inventory.

Services, Products & Pricing

A video walkthrough of creating a per-pound laundry service in the Business Manager.

How to Add a Per-Pound Laundry Service (Video)

A video walkthrough of creating a fixed price service in the Business Manager.

How to Add a Fixed Price Service (Video)

A video walkthrough of adding dry cleaning items and organizing them into categories in the Business Manager.

How to Set Up Dry Cleaning and Categorization (Video)

Make a laundry service available at a specific store from Products & Services in the Admin section.

How to Assign a Laundry or Dry Cleaning Service to a Location

Add per pound or fixed price modifiers to a laundry or dry cleaning service in Products & Services.

How to Set Up and Add Modifiers to Services

Enable Service Images / Icons under Admin, Products and Services, Categories, then add images so items appear on the Cents POS tablet.

How to Add Images to Services and Products

How Aggregate Minimums Work for the Same Per-Pound Service

Build your service menu, modifiers, and pricing rules.

Services & Modifiers

A video walkthrough of adding an inventory product in the Business Manager.

How to Add an Inventory Product (Video)

Adjust product quantities on hand and review the inventory log from Products & Services under Admin.

How to Manage Inventory in the Business Manager

Open the Products page in the Admin Panel to make a product available at a specific location.

How to Assign a Product to a Location

If you run multiple locations, you can now move stock directly from one store to another, right from the Inventory Adjustment screen. Transfers are recorded at both locations automatically and…

How to Transfer Inventory Between Locations

Track products you buy for in-store use, like detergent pods and receipt rolls, alongside your regular inventory.

How to Manage Unsellable Inventory

Set up suppliers with product costs and case sizes so receiving stock auto-fills, which requires a feature flag from your Customer Success manager.

How to Manage Suppliers

Group products into a discounted bundle that still draws from each item's existing stock, set up in Products & Services.

How to Create and Sell a Product Bundle

Add products and bundles, track inventory, and manage suppliers.

Products & Inventory

Get paid: bank accounts, payouts, and the payment methods you accept.

Payments & Payouts

Connect your bank account so the online payments your customers make through Cents are deposited to you. This guide walks through verifying your business with Stripe and adding your bank…

How to Connect Your Bank Account to Cents

Update the bank account and payment details Cents pays out to, from the payment details page.

How to Update or Add Bank Accounts

Connect and update the bank accounts where Cents sends your payouts.

Bank Accounts & Payouts

Choose which cash and cash card options a store accepts, including ESD and CCI, from the location's three dot menu.

How to Set Up Cash and Cash Card Payments

Toggle cash drawer use for a single location from the payment options menu under Admin, Locations.

How to Enable the Cash Drawer at a Location

Turn additional payment methods on or off for a location from the payment options menu in Admin.

How to Enable Other Payment Methods at a Location

What to do when a customer's payment fails, covering insufficient funds, transaction blocks, and payment method issues.

How to Troubleshoot Payment Failures and Declined Transactions

Choose which payment types each location accepts and fix failed payments.

Payment Methods

Learn how to enable sales tax on individual products and services

How to Enable Sales Tax for Products and Services

Create and categorize Taxes 2.0 rates under Admin, Account, Taxes, which needs admin access to account-level settings.

How to Set Up and Assign Tax Rates

A video walkthrough of adding a regional tax rate in the Business Manager.

How to Add a Tax Rate for a Region (Video)

Flag a nonprofit, veterans, or government customer as tax exempt from their profile so their orders skip tax.

How to Mark a Customer as Tax Exempt

Set up tax rates and apply them to locations, services, products, and customers.

Taxes

Set a default service or convenience fee that applies to all future product and service orders.

How to Enable Service Fees for All Transactions

Turn on in-store and online tipping and set the amounts customers see, from Account settings.

How to Set Up Tipping in the Business Manager

Enable card reader tipping for a store through Configure Payment Options in the location's three dot menu.

How to Set Up Tipping on the Card Reader

Learn about the service fee and transaction fee on Cents!

Service Fee vs. Transaction Fee

Turn on service fees and tipping, and understand how fees work.

Service Fees & Tips

Learn how to establish minimum order values on all service orders

How to Set Up Order Minimums

Jessie Guerra

Store-wide order processing, receipt, and notification settings.

Order Settings

Toggle on basic processing for a store from the location details under Admin in the Business Manager.

How to Turn On Basic Processing

Dive deep into setting up advanced processing on Cents

How to Set Up Advanced Processing

Choose one of four weight tracking options in account settings to control how order weight is captured.

How to Track the Weight on an Order

Set custom turnaround times for each service category, and for individual services, per location in the Business Manager. Control when processing starts, set cutoffs, and keep customer due dates accurate.

How to Create a Turnaround Time by Service

Customize your customer's laundry experience by setting custom care preferences for their choosing.

How to Set Up Custom Care Preferences

Create tags in account settings so order notes can be organized, searched, and filtered.

How to Add Tags to Order Notes

Turn on Round Up for Charity under Locations, Configure Payment Options in Business Manager so customers can donate at checkout.

How to Set Up Round Up for Charity

Configure order processing, turnaround times, customer preferences, and order tags.

Processing & Preferences

Choose the details, font sizes, and section order on customer receipts and processing tickets, from Settings.

How to Customize Printouts

Customize the memo text printed on customer receipts from the Receipt Customization page in account settings.

How to Change the Memo on Your Receipts

Edit, preview, and toggle the Laundry Updates SMS messages customers get across the order lifecycle, all from the Business Manager.

How to Customize Order Update Notifications

Send order notification texts in a customer's preferred language and translate message threads and call transcripts to English.

How to Use Multi-Language Order Notifications & Translations

A video walkthrough of forwarding automated pickup and delivery order emails from your Business Email to co-owners or managers.

How to Set Up Email Forwarding for Order Emails (Video)

Customize receipts, printouts, order emails, and order update messages.

Receipts & Notifications

Take a deep dive into order management through Cents.

Understanding Order Details and the Timeline (Video)

Create a pickup and delivery order for a customer directly in the Business Manager, handy for phone orders or when you're helping a customer set one up.

How to Place a New Order on Behalf of a Customer

Change details on an active order from the Orders tab, where editable fields depend on the order's current stage.

How to Edit Orders in the Business Manager

When a customer needs to change a pickup and delivery order after it's placed, you can update it for them in the Business Manager: reschedule the pickup or delivery time,…

How to Reschedule or Update an Existing Order

Update a delivery order's status right from the Business Manager. Mark a pickup as Ready for Intake or mark a delivery as Complete without waiting on the driver app.

How to Change the Status of a Delivery Order

Turn on color, material, and brand options under Categories in Products & Services, then apply them to order line items.

How to Edit Color, Material, and Brand of an Order

Add staff facing notes to an order from the Orders tab, using the note tags configured in Account Settings.

How to Add and View Internal Order Notes

Set up Recurring orders to place or update them on behalf of the customer.

How to Set Up Recurring Orders for Your Customers

Narrow your Business Manager orders list by status, payment, location, and more, then save filter combinations as Groups you can reopen in one tap.

How to Use Order Filters and Groups in Business Manager

Move a completed order back to active from the Business Manager or Employee App, except product orders and orders already return delivered.

How to Revert a Completed Order Back to Active

Place, edit, reschedule, and track orders from the Business Manager.

Manage Orders

Issue full or partial refunds for credit and debit card orders from the Cents Business Manager. Cash refunds are handled in the Cents Employee App.

How to Issue a Refund in the Business Manager for a Self Service Penny Order

What each of the nine refund Reason options does: whether it credits the account or refunds the original payment method, whether it leaves a balance due, and when to use…

What Each Refund Reason Means and How It Affects the Order Balance

Answers to common questions about what counts as a voided order and how voids and refunds appear in reporting.

Void and Refund FAQs

Understand how card disputes work across every payment method, what Cents can and cannot do, and how to submit evidence.

Understanding and Responding to Chargebacks and Disputes

Issue refunds, understand refund reasons, and respond to chargebacks.

Refunds & Disputes

See all customer information, apply credits, and more.

How to Manage Customers (Video)

How to edit or update customer information (name, phone number, language preference). Note: can only be done through the Business Manager

How to Edit Customer Information

Add staff-only notes and preferences to a customer profile in Business Manager under Customer Notes and Preferences.

How to Set Up & View Customer Internal Notes

You now have the ability to adjust a customer credit on Cents! Simply follow the steps below to get started.

How to Adjust a Customer Credit

Filter your Cents customer list by Laundrocard balance, last card use, machine turns, and total spend, then save the group for campaigns.

How to Filter Customers by LaundroWorks Card Data

Find, edit, credit, and remove customer profiles.