The Billing page in your Cents Business Manager is where you manage everything tied to your Cents subscription. From here you can see what you're paying for at your account and each location, assign or update payment methods, check for any payment issues, and view or pay your invoices.
When to use:
You want to see which Cents subscriptions you're paying for at your account or a specific location.
You need to assign or update a payment method on your account or a location.
Your card expired, your bank account changed, or a payment did not go through.
You want to view, download, or pay an invoice.
Before you start:
You need Admin access to the Business Manager.
Have your credit card or bank account details ready if you plan to add a new payment method.
What's on the Billing page
The Billing page has three sections:
Subscriptions: Your account and each of your locations, each one expandable to show the individual Cents subscriptions it's billed for.
Payment Methods: Every card and bank account on file, with the billing accounts each one is assigned to.
Invoices: Your open invoices and, below them, your Past Invoices.
Your Estimated balance for the upcoming invoice stays at the top of the page.
How to see what you're paying for
Log in to the Business Manager and click Admin at the top of the screen.
Under Account in the left menu, click Billing.
In the Subscriptions section, you'll see your account and each of your locations, with the monthly total for each on the right.
Account: Account-level subscriptions, shared across all your locations.
Location: Subscriptions for a specific store.
Click the chevron on the right of any card to expand it and see the individual subscriptions, with each one's name, short description, and monthly price.
How to assign or update a payment method
You can update payment methods two ways: for one billing account at a time, or for all of them at once.
For a single account or location:
Expand the billing account card.
Click Edit Payment Method at the bottom of that card.
In the panel, choose a method from the Payment Method dropdown next to that account or location.
Click Save.
For everything at once:
Click Edit Payment Methods on the right of the Subscriptions header.
In the panel, update any of the Payment Method dropdowns.
Click Save.
If the method you want isn't in the dropdown yet, add it first from the Payment Methods section (see below), then come back to assign it.
How to add a new payment method
Scroll down to the Payment Methods section.
Click + New Payment Method on the right.
Choose Card or Bank account and enter the details.
Save. The new method appears in the Payment Methods section and is available in the dropdown next time you assign one to a billing account.
Note: Adding a payment method does not create a charge. Bank accounts need to be verified before they can be used.
How to manage a payment method
Every payment method card in the Payment Methods section has a three-dot menu on the right with three actions:
Set as default: Makes this method the default. See About the default payment method below.
Edit assignments: Change which billing accounts this method is assigned to.
Remove: Delete this payment method from your account. See the guardrails below.
You can't remove a payment method if:
It's the only method on file.
Removing it would leave a billing account with no method assigned.
It's the default.
If any of those applies, assign a different method to any affected billing accounts first, or set another method as default, then remove.
About the default payment method
Your account has a default payment method whenever autopay is on. The default is used in two cases:
A billing account has no payment method assigned. The default is charged for that one.
An assigned payment method fails. The default is charged as the backup.
To change the default, click the three-dot menu on the method you want to make default, then Set as default. Changing the default does not change which method is assigned to any billing account; it only changes which one is used as the fallback.
Cards and verified bank accounts can both be the default.
How to tell if a payment method needs attention
If there's a problem with a payment on a billing account, you'll see an orange or red (!) next to that account's name in the Edit Payment Methods panel, and the Payment Method dropdown for that row will be outlined in orange or red. That means the last payment on that billing account did not go through, and you should pick a different payment method.
If the same payment method is used on a row that has no invoice due, there's nothing to do on that row. Focus on rows that have an open invoice.
Payments are processed every evening. After you update a payment method, your balance and status will not change right away. The (!) indicators will clear once the payment is processed that evening. Check back the following morning to confirm everything went through. If the error is still showing after that, update the payment method on that row again with a different one.
How to view and pay invoices
Scroll to the bottom of the Billing page to see your invoices. They're split into two sections:
Invoices: Your current open invoices, with the invoice number, date, invoice total, balance due, and status.
Past Invoices: All your earlier invoices, including any refunds, which appear directly below the invoice they apply to.
To view or download an invoice:
Click the invoice number, or click the download icon on the right of the row.
To pay an invoice right away:
Open invoices are paid automatically during the evening payment run. If you don't want to wait, you can pay one manually.
Click the invoice you want to pay.
Click Pay Now at the top of the invoice and follow the prompts.
About sales tax on your invoices
Depending on your state and what you're paying for, your Cents invoices may include sales tax. Here's what's taxable and when:
Hardware (payment devices, card readers, VACs) is generally taxable in every state.
Your subscription (POS, Accelerate, Assist, Transact, Starter Self-Serve Bundle) is taxable in some states and exempt in others. It depends on how your state classifies SaaS. For example, New York and Washington generally tax SaaS; California generally does not.
Implementation, onboarding, and training fees may be exempt when they're listed as separate line items on your invoice, depending on your state's rules.
Each invoice line is taxed based on your business's billing state and the rules that state applies to that specific product. That's why two invoices for the same subscription can look different depending on where the business is located.
Tax amounts are calculated automatically on each invoice. To see the breakdown, open the invoice PDF — tax appears as its own line below the subtotal.
If something looks off, email [email protected] with the invoice number.
Gotchas and troubleshooting
I updated my payment method but still see an overdue balance:
Payments are processed in the evening, so your balance will not update right away. Check again the following morning. If you need it cleared sooner, open the invoice and click Pay Now.
My bank account is already on file but payments keep failing:
Some bank accounts that were moved over from our previous billing system may need to be added again. Click + New Payment Method, re-add the same bank account, remove the existing one, and click Save. Then check back the next morning.
The account row shows (!) but has no balance:
If there's no invoice due on that row, there's nothing to pay. Focus on updating any row that has an open invoice.
My card keeps getting declined:
Make sure the card is not expired and the billing details match what your bank has on file, or add a different payment method.
I can't remove a payment method I don't use anymore:
A method can't be removed if it's the default, if it's assigned to a billing account, or if it's the only one on file. Reassign any billing accounts using it (or set a different method as default) first, then remove.
FAQ
Will I be charged when I add or change a payment method?
No. Adding or changing a payment method does not create a new charge.
Do I need to assign a payment method to each location?
Not every one. If a location has no method assigned and autopay is on, your default is charged for that location. That said, assigning a specific method to each billing account is the clearest way to keep charges where you want them.
What is the default payment method used for?
Two things: it's charged for any billing account with no method assigned, and it's the backup if an assigned method fails.
Can I change the default?
Yes. Open the three-dot menu on any card or bank account and click Set as default.
Can a bank account be the default?
Yes, once it's been verified.
When are payments collected?
Payments are processed every evening. Any status changes will show on your Billing page the following morning.
When are invoices issued?
Software invoices are issued on the 1st of each month.
Where can I find an older invoice?
Click Past Invoices at the bottom of the Billing page. You can download a PDF of any invoice listed there.
Do I need to complete this on every device?
No. Payment methods are managed once, from the Billing page in your Business Manager.
Need assistance?
Feel free to email our billing team at [email protected]