Made a mistake and marked an order complete too soon? No problem. You can now revert a completed order back to active — either from the Cents Business Manager or the Cents Employee App — without needing to contact support.
Before You Begin
Orders where the return delivery has already been completed cannot be reverted.
Product orders cannot be reverted.
Option A: Revert from Cents Business Manager
Log in to Cents Business Manager
Navigate to Orders and locate the completed order you need to correct
Open the order details
Click Move Back to Active
Select the status to revert to — Processing or Ready for Pickup — depending on where the order actually is in the workflow
Confirm the action
The order timeline will update to reflect the change, giving you a full audit trail of the reversion.
Option B: Revert from the Cents Employee App
Open the Cents Employee App on your POS tablet
Navigate to the completed order you need to correct
Tap into the order details screen
Tap Revert to Active
Confirm the action
The order will return to active status and follow the normal workflow from there.
After Reverting
The order will appear as active and can be processed, updated, and completed again when it's actually ready
The order timeline will log the reversion so you have a record of the status change
The order status will update accordingly on the customer's end
Frequently Asked Questions
Which orders can be reverted? Any completed order — except orders where the return delivery has already been completed.
Can a reverted order be completed again? Yes — once reverted, the order follows the normal workflow and can be marked complete again when it's ready.
Is there a record of the reversion? Yes — all status changes are visible in the order timeline.
Who do I contact if I need help? Reach out to your Cents account team or post in #product-enablement on Slack.