Marking a delivery order as ready for intake moves it out of the Deliveries section and into Active Orders, so you can begin processing it. Here's how to do it in the Cents Employee App.
Mark a delivery order as ready for intake
From the Employee App home screen, tap Active Orders.
In the top right, tap Deliveries to view your delivery orders.
Find the delivery order you want to mark.
Tap the three-dot menu on the right side of that order's row.
Select Mark as Ready for Intake. The order status changes to Ready for Intake and it moves into Active Orders.
Important things to know
Marking an order as ready for intake is what moves it into Active Orders so you can start the intake process. In most cases you won't need to do this one order at a time, when a driver completes their route in the driver app, every pickup on that route is set to Ready for Intake automatically. Use this manual step when you want to start processing a specific order right away.
Troubleshooting
Don't see the delivery order? Make sure you've tapped Deliveries in the top right of Active Orders, that's where delivery orders live until they're marked ready for intake.
Don't see "Mark as Ready for Intake" in the menu? Confirm the order is a delivery pickup that hasn't been taken in yet, and that your role has permission to update orders.
Order didn't move to Active Orders? Refresh and reopen Active Orders, then check the order's status.
Frequently asked questions
What does "Ready for Intake" mean?
It means the order is ready for you to begin the intake process (weighing and processing).
Where does the order go after I mark it?
It moves from the Deliveries section into Active Orders.
Do I have to mark every delivery order manually?
No. Completing the route in the driver app marks its pickups as Ready for Intake automatically. Use this manual step when you need to start one order sooner.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.