Need to correct or update an order that's already in progress? As long as the order is still active, you can adjust it from the Cents Employee App: the order reopens in the order builder so you can change items, quantities, services, and more.
Adjust an active order
From the Employee App home screen, tap Active Orders.
Tap the search icon (magnifying glass) and enter the order number or customer name.
Tap the order to open it.
Tap the three-dot menu in the top right, then select Adjust Order. This opens the order in the order builder.
In the order builder, make your changes, update items, quantities, services, add-ons, or notes.
Confirm your changes to update the order.
Important things to know
Adjust Order is available while an order is still active. Once an order has been completed or picked up, you'll issue a refund instead of adjusting it. If the order was already paid, changing the total may create a balance due (when the new total is higher) or a credit on the customer's account (when the new total is lower). Your changes are reflected on the order summary and on any reprinted tickets.
Troubleshooting
Don't see Adjust Order? Confirm the order is still active (not completed or picked up), and that your role has permission to adjust orders.
Can't find the order? Search by order number or customer name from the Active Orders list.
Adjusted a paid order and now see a balance due or credit? That's expected, the difference reflects the new order total.
Frequently asked questions
Can I adjust an order after it's been paid?
Yes. Adjusting the total creates a balance due or a customer credit depending on the new amount.
Can I adjust a completed order?
No. Once an order is completed, use a refund instead.
Where do my changes show up?
On the order summary and on any tickets you reprint.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.