The Cents Employee App on your store tablet logs in with a Location ID and a Location Password. If you need to change or reset that password, you do it in the Business Manager, then log back in on the tablet with the new one. This guide covers both.
Before you start
You'll need admin access to the Cents Business Manager.
The Location Password logs the tablet into your store. Each employee still uses their own PIN to start a session, and resetting the password does not change anyone's PIN.
Reset the password in the Business Manager
Log in to the Cents Business Manager.
Click Admin in the top navigation bar.
Open the Locations tab and find the location you're updating.
Click the three-dot menu next to that location and select Location Tablet Login.
Click Reset Password.
Enter a new password and click Save.
Log in on the tablet with the new password
On the store tablet, open the Cents Employee App. You'll land on the Location Login screen.
Enter your Location ID and the new Location Password, then tap Login. Tap the eye icon to double-check what you typed.
Enter your PIN and tap Start Session
Important things to know
You don't need the old password to reset it. Admins reset it from the Business Manager.
Changing the password updates the login for the tablet going forward. Update the tablet with the new password so staff can keep logging in.
The Location Password is separate from each employee's PIN. Resetting one does not affect the other.
Troubleshooting
Don't see Location Tablet Login? Confirm you have admin access and that you opened the three-dot menu for the correct location.
New password not working on the tablet? Double-check the Location ID, and use the eye icon to confirm the password. Make sure you saved it in the Business Manager.
Forgot the current password? You don't need it. Reset it from the Business Manager using the steps above.
Frequently asked questions
Is the Location Password the same as my PIN?
No. The Location Password logs the tablet into your store. Your PIN starts your individual session.
Do I need the old password to reset it?
No. Admins reset it from the Business Manager without the old one.
Where do I change it, on the tablet or in the Business Manager?
In the Business Manager, under Admin, then Locations.
Will resetting the password change anyone's PIN?
No. PINs are separate and stay the same.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.