Delivery orders normally move through their statuses on their own as your driver works a route. But sometimes you need to move an order along yourself, to start processing right away, or to close out a delivery a driver finished but didn't mark. You can do both directly in the Business Manager.
These manual actions apply to deliveries you run with Own Drivers. On-demand deliveries (Uber and similar) update automatically as the courier completes each step.
Find the delivery order
Log into the Business Manager and locate the order. Delivery orders start with "DS," while in-store service orders start with "S," so the prefix is the quickest way to tell them apart.
Open Pickup and Delivery
Open the order and click Pickup and Delivery. Depending on where the order is in its journey, you'll see Pickup Details, Delivery Details, or both.
Mark an order as Ready for Intake
Use this when a pickup has arrived and you want to start processing it immediately.
Go to the Pickup Details section.
Click the three-dot menu on the right side.
Select Mark as ready for intake.
The order moves to Ready for Intake so you can begin the intake process. You usually only need this for an order you want to process right away. Otherwise, when the driver completes the route in the driver app, every pickup on that route is set to Ready for Intake automatically.
This action is only available for pickup orders using Own Drivers.
Mark a delivery order as Complete
Use this when an Own Drivers driver dropped off an order but didn't mark it delivered in the app.
Go to the Delivery Details section.
Click the three-dot menu on the right side.
Select Mark as delivered.
The order status changes to Complete.
Important things to know
The status prefix tells you the order type: DS is a delivery order, S is an in-store service order. Manual status changes here are meant for Own Drivers deliveries; on-demand deliveries track themselves. If a driver still has the route open in the app, completing that route will set its pickups to Ready for Intake, so reach for the manual action mainly when you need to move a single order along sooner.
Troubleshooting
Don't see the three-dot menu or the status option? Confirm the store is set up with Own Drivers, and that you opened the correct section (Pickup Details for intake, Delivery Details for delivery).
Can't find the order? Search by the order number and remember delivery orders begin with DS.
Status didn't update? Refresh the page and reopen the order. If it still looks wrong, reach out to Support with the order number.
Frequently asked questions
What's the difference between DS and S orders?
DS orders are delivery orders. S orders are in-store service orders.
Can I do this for on-demand deliveries?
These manual actions are for Own Drivers deliveries. On-demand deliveries update automatically.
Can I change the status from the tablet instead?
Yes. See the related article below.
Related articles
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.