You have the Cents Driver App and an assigned route.

Your route must be Started before you can complete a stop. Start the route first, then work through your stops in order.

Only complete a stop once the laundry has actually been picked up or dropped off.

Open the Stop Details screen for the pickup. It shows the customer's address and any special instructions.

Collect the laundry and confirm the number of bags and hanger bundles you picked up.

If prompted, take a clear photo of the order. You can tap Skip Photo if your store doesn't require one.

Tap the button to complete the pickup, then move on to your next stop.

When you finish your route, every picked-up order moves to Ready for Intake so the store can start processing it.

Open the Stop Details screen for the delivery.

Tap I left it at the Customer's Door to mark that you dropped off the order.

When prompted, take a clear photo of the order at the door. The photo is shared with the customer as proof of delivery. Tap Skip Photo if your store doesn't require one.

Tap Complete Delivery. The customer is texted that their order was delivered, and you can move on to your next stop.

Can't complete the stop?
Your route has to be Started first. Go back, start the route, then open the stop again.
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The customer wasn't home for a pickup?
Don't complete it. Tap the red ! on the stop and choose the reason. If your store charges a missed pickup fee, it's applied based on your store's settings. See How to Cancel a Pickup or Delivery in the Driver App.
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Couldn't deliver the order?
Don't mark it complete. Tap the red !, choose a reason, and cancel the delivery. The customer is texted a link to reschedule.
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The bag count was wrong?
Update the bag and hanger bundle count before you complete the pickup. The store can also correct it at intake.
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Picked-up orders aren't showing as Ready for Intake?
They move to Ready for Intake when you complete your route. Finish the route in the Driver App.
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Asked for a photo but don't want to take one?
The photo is proof of pickup or delivery. If your store doesn't require it, tap Skip Photo. Some stores require a photo and won't let you skip.
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Completed the wrong stop?
Contact your dispatcher or manager. Stops are managed from Dispatch in Cents Business Manager.
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The customer didn't get the "delivered" text?
The text goes out when you tap Complete Delivery, so make sure you finished that step. Customers who replied STOP won't receive texts.