Cents

Euri

Misael

Integration User

Set up pickup and delivery, plan routes with Cents Dispatch, run them with the Driver App, and manage LiveLink.

Pickup & Delivery

Set up delivery, on-demand partners, and delivery notifications.

Set Up & Manage Delivery

Turn on pickup and delivery with your own drivers for a location, then set your service area, windows, and fees in the Delivery Settings tab.

How to Enable Own Driver Functionality at a Location

A video walkthrough of setting up delivery in Cents when you use your own drivers rather than a third party.

How to Set Up Delivery for Own Drivers (Video)

A video walkthrough of the account settings and products you need to configure before offering delivery in Cents.

How to Set Up Products and Settings for Delivery (Video)

Define which pricing your customers will receive when placing an online pick-up and delivery order through your Cents link!

How to Create a Delivery Pricing Tier

Assign a delivery tier to a location to set its service availability and delivery pricing.

How to Assign a Delivery Tier to a Location

Choose which wash and fold and dry cleaning services a location offers for pickup and delivery, and set their pricing.

How to Assign a Delivery Wash and Fold & Dry Cleaning Service to a Location

How to create delivery windows for your own drivers in the Cents Business Manager, plus private windows for internal routing.

How to Set Up Delivery Windows (and Private Windows) in the Business Manager

Set up delivery zones by drawing them on a map with geofencing, pin specific addresses, and connect zones to delivery windows so customers only see slots that cover their address.

How to Set Up Delivery Zones with Geofencing

Temporarily turn off online pickup and delivery scheduling for holidays, days off, or special hours by adding a store closure in the Business Manager.

How to Add Store Closures for Pickup & Delivery

Charge customers a fee when a pickup or delivery order is missed.

How to Set Up Missed Pickup Fees

Apply a percentage discount to recurring deliveries for a location from the delivery settings in Admin.

How to Assign a Recurring Delivery Discount to a Location

Configure delivery zones, windows, pricing, and fees.

Set Up Delivery

Enable on-demand pickup and delivery per location in Business Manager, set your delivery windows, and add an optional subsidy.

How to Set Up On-Demand Delivery

Enable the Cents On-Demand delivery partner for a location, then define pickup and delivery windows and your subsidy.

How to Enable Cents On-Demand Pickup & Delivery Partner at a Location

See how Roadie fuel, peak, and other surcharges affect the delivery fees you pay on Roadie-fulfilled orders.

How Delivery Fees Are Calculated for Roadie Orders

Answers for operators on who Laundryheap is, how their orders appear in Cents, and who to contact for support.

Laundryheap FAQ for Cents Operators

Use Cents On-Demand partners like Roadie and Laundryheap for your deliveries.

On-Demand Delivery Partners

In this article, you will find information regarding the notifications that operators and customers receive and what triggers them.

Delivery Notifications Sent to Operators and Customers

A reference for the order status texts customers receive, what each message says, and how they can respond.

Understanding Customer SMS Notifications

See which texts customers receive when a driver starts a route or heads to their stop, and how to complete stops.

Customer Notifications, ETA Texts, and Completing Stops

Change delivery windows under Locations in Business Manager and notify customers whose orders are affected.

How to Send Reschedule Notifications to Customers

Fix customer sign-up and order placement problems caused by phone number validation or delivery area eligibility.

How to Troubleshoot Customer Sign-Up and Delivery Issues

What delivery messages customers and operators get, and how to fix sign-up and delivery issues.

Notifications & Troubleshooting

Sivan Salem

Plan routes and hand off orders with Cents Dispatch in the Business Manager.

Cents Dispatch

Find Dispatch under My Stores in Business Manager and see the map and stop views for planning delivery routes.

Dispatch in Business Manager (Overview)

Pick stops, name a route, and optimize it for traffic under My Stores, Dispatch, New Route in Business Manager.

How to Create a Route in Business Manager Dispatch

Edit, reorder, flip, and optimize a route, using the same controls in Business Manager Dispatch and the Driver App.

How to Edit, Reorder, Flip, and Optimize a Route (Business Manager + Driver App)

Create, manage, and monitor delivery routes from the Business Manager and Driver App.

How to Manage Delivery Routes in Business Manager Dispatch

Reassign a stop to a different delivery window from the Driver App home screen, step by step.

How to Move an Order to a Different Delivery Window

If a pickup is marked as missed in the Driver App, you can now resolve it directly from Business Manager, without needing to contact support. You can charge the missed…

How to Manage Missed Pickup Orders in Business Manager

Build and manage delivery routes and missed pickups in Cents Dispatch.

Plan & Manage Routes

Mark a paid order as Process at Hub and release it to a driver so the hub knows it is coming.

How to Release an Order to a Driver (From a Store)

Complete processing at the hub and release finished orders to a driver for the trip back to the store.

How to Release an Order to a Driver (From a Hub)

Check in orders a driver drops at the hub using the Receive button in the Active Orders drawer.

How to Receive Orders at a Hub

Receive orders at a hub and release them to drivers.

Hub & Store Handoffs

Run pickups and deliveries with the Cents Driver App.

Driver App

Build, start, and manage driver routes in the Cents Driver App, from picking stops and optimizing the order to working each stop and completing the route.

Getting Started with the Cents Driver App

Learn how to set up a driver to utilize the Cents Driver App!

How to Add a Driver in the Business Manager

The Cents Driver App now supports push notifications so you can get real-time alerts for new orders and messages from customers on your route, without having to keep the app…

How to Set Up Push Notifications in the Driver App

A side-by-side comparison of the old and new Driver App route flow, useful for training and onboarding drivers.

What Changed in the New Driver App Route Flow

Add drivers and learn the basics of the Cents Driver App.

Get Started

Move stops between delivery windows in the Driver App before drivers build their routes, using the latest app version.

How to Manage Routes in the Driver App

Start a route from the Driver App home screen by choosing the delivery windows you want to include.

How to Create a Route by Selecting Delivery Windows

Narrow a long stop list with the filters on the Edit Stops screen while building a route in the Driver App.

How to Filter Stops While Building a Route in the Driver App

Choose where your route begins from the Route Overview screen in the Driver App.

How to Set the Starting Point of a Route in the Driver App

Choose where your route ends from the Route Overview screen in the Driver App.

How to Set the End Point of a Route in the Driver App

Select and deselect stops from the list view on the Route Overview screen in the Driver App.

How to Edit Route Stops in the Driver App (List View)

Add or remove stops from the map on the Route Overview screen in the Driver App.

How to Edit Route Stops in the Driver App (Map View)

Drag and drop stops into a more efficient order on the Finalize Route screen in the Driver App.

How to Reorder Stops on an Optimized Route in the Driver App

Reverse the order of your stops from the Finalize Route screen in the Driver App.

How to Flip a Route in the Driver App

Use the filters on the Driver App home screen to narrow a long route down to the stops you need.

How to Filter Stops in the Driver App

Open a specific stop from the Live Route screen in the Driver App and start turn-by-turn navigation.

How to Navigate to a Stop in the Driver App

View all routes in progress from the Driver App menu, built to give operators and route managers visibility.

How to View Live Routes on the Driver App

Create, edit, and run routes in the Driver App.

Build & Run Routes

Record a completed pickup from the Stop Details screen in the Driver App.

How to Complete a Pickup in the Driver App

Photograph laundry bags at pickup in the Driver App and view those images later under Orders in Business Manager.

How to Attach Photos on Pickup Orders in the Driver App

Cancel a pickup from the Stop Details screen in the Driver App using the red alert icon.

How to Cancel a Pickup in the Driver App

Mark a delivery complete from the Stop Details screen in the Driver App so the customer is notified.

How to Complete a Delivery in the Driver App

Learn how to mark an order as unable to be delivered/completed.

How to Mark an Order as Unable to Deliver

Cancel a delivery from the Stop Details screen in the Driver App using the red alert icon.

How to Cancel a Delivery in the Driver App

Text a customer from the Stop Details screen in the Driver App to share delays or confirm delivery instructions.

How to Message a Customer from a Stop in the Driver App

Call a customer directly from the Stop Details screen while you are on a stop in the Driver App.

How to Call a Customer from a Stop in the Driver App

Complete, cancel, and communicate at each stop.

Pickups & Deliveries

The LiveLink is your store's online ordering page. Customers use it to place pickup and delivery orders, pay, redeem credit and loyalty points, track their orders, customize their saved addresses,…

How to Access the LiveLink

Control which services appear in your LiveLink online ordering flow and how customers select them, at the location level and per pricing tier.

How to Configure Service Pricing and Availability in LiveLink

You can connect your own branded domain to your LiveLink so that every order text and email your customers receive shows your domain, not Cents'. For example, instead of a…

How to Connect a Custom Domain to Your LiveLink

Show customers timely on-screen messages on your LiveLink when they sign up, place an order, or add a service, all set up from Contact Center in Business Manager.

How to Create Pop-Up Events on Your Live Link

Raul Vargas

Jessie Guerra

Set up and customize LiveLink, your customers' online ordering page.

LiveLink

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.