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In this article, you will find information regarding the notifications that operators and customers receive and what triggers them.

Delivery Notifications Sent to Operators and Customers

A reference for the order status texts customers receive, what each message says, and how they can respond.

Understanding Customer SMS Notifications

See which texts customers receive when a driver starts a route or heads to their stop, and how to complete stops.

Customer Notifications, ETA Texts, and Completing Stops

Change delivery windows under Locations in Business Manager and notify customers whose orders are affected.

How to Send Reschedule Notifications to Customers

Fix customer sign-up and order placement problems caused by phone number validation or delivery area eligibility.

How to Troubleshoot Customer Sign-Up and Delivery Issues

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What delivery messages customers and operators get, and how to fix sign-up and delivery issues.

Notifications & Troubleshooting

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