Overview
You can open LiveLink yourself from the Business Manager to place or change an order on a customer's behalf. There are two ways: from an existing order through Manage Order, or from a customer's profile with the + button. Both open the same view your customer uses and access the same configurations.
Before you start: log in to the Cents Business Manager and make sure you're working in the correct store.
Method 1: Open LiveLink from an existing order
Use this to reschedule, change an address, update preferences, or change the payment method on an order that's already placed.
In the Business Manager, click Orders in the left-hand navigation.
On the Active tab, click the search icon and enter the order number or the customer's name.
Click the order to open it.
Click the three-dot menu (...) in the top-right corner of the order panel and select Manage Order.
You can also reach the order from the customer's profile: go to Customers, open their profile, select Orders, and click the order.
Method 2: Open LiveLink from the customer's profile
Use this to place a new pickup and delivery order on a customer's behalf.
In the Business Manager, go to Customers.
Search by name or phone number and click the customer's name to open their profile. If they're new, add them first.
Click the + (New Order) button. LiveLink opens so you can build the order for that customer.
Good to know: if no pickup or delivery times appear, the address may be outside your delivery zones, or a full window or store closure may be blocking that date. For in-store orders, use the Employee App instead.
Where customers see LiveLink and which link to share
Your customers use LiveLink to place pickup and delivery orders, track them, and manage them before intake. They reach it in two ways:
Your LiveLink URL. This is your store's online ordering page. Share it on your website, social media, or Google Ads, or text it to customers who want to place an order.
Their order link. Every order text and email a customer receives includes a link to that order in LiveLink. From there they can reschedule, update their address or preferences, change their payment method, or cancel before intake.
To find your LiveLink URL: in the Business Manager, go to your business account settings: Admin → Account → Details. Your URL is listed under LiveLink URL, with a Manage button next to it.
Want the link to show your own domain? You can connect a custom subdomain (for example, order.yourlaundromat.com) so order texts and emails show your brand instead of Cents. Links you've already shared keep working after the switch. See How to Connect a Custom Domain to Your LiveLink.
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Need assistance?
Text the Cents Support team at 888-302-8809.