The Service Pricing & Availability settings give you full control over which services appear in your online ordering flow, and how customers interact with them. For each category, you can decide whether it's selectable as a whole, itemized into specific services, or hidden entirely.
This guide walks you through configuring these settings for your location, plus your commercial and delivery pricing tiers.
Video walkthrough
For a full walkthrough, watch the training video below.
What you can customize
For each category, such as Laundry or Dry Cleaning, you can choose one of three setups:
Category selection only. Customers choose the category without picking specific items. Great for simple flows, stores that itemize during in-store intake, and pickup-only workflows.
Itemized service selection. Customers choose individual services within the category (for example Wash & Fold, Comforter, Suits, or fixed-price items).
You can set this to Single Select (customer picks one item) or Multi-Select (customer picks multiple).
Hidden. The category stays active inside Cents but does not appear on your LiveLink.
How to configure service availability
Step 1 — Open Location Delivery Settings
Sign in to your Cents dashboard.
Go to Location Delivery Settings.
Open the Online Ordering section.
Locate the categories you want to edit (for example Laundry, Dry Cleaning).
Step 2 — Choose how customers select each category
Category-Only: select the category, choose Category-Only as the selection type, and save. Customers simply select "Laundry" or "Dry Cleaning," and you handle itemization during in-store intake.
Itemized: select the category, choose Itemized, then choose Single Select or Multi-Select, add or enable the specific items you want to appear, and save. Customers choose the exact services they're sending in.
Hidden: select the category, set visibility to Hidden, and save. The category stays active inside Cents but isn't visible to customers.
Step 3 — Preview your changes
Click View Site.
Sign in as a customer to see how your LiveLink will appear.
Verify your category-only options, item lists, single/multi-select behavior, and hidden categories.
Note: "View Site" shows your live ordering flow, not a preview sandbox.
Step 4 — Publish changes
Once everything looks correct, publish your updates so they go live on your site.
Update commercial & delivery pricing tiers
The same options exist for Commercial and Delivery pricing tiers. To update them:
Go to Pricing Tiers.
Choose Commercial or Delivery.
Open the tier you want to modify.
Find the Online Ordering section.
Configure each category the same way you did at the location level.
This lets you offer different service flows for commercial clients, different options for pickup and delivery customers, and tier-specific visibility and itemization rules.
Important notes
The visibility and selection types you configure must match the category rules in your pricing tiers, and they apply consistently across your Commercial and Delivery tiers. If a category appears incorrectly, check both the Location Settings and the Pricing Tier settings, since a mismatch between them is the most common cause.
Troubleshooting
A category isn't showing on your LiveLink? Confirm it isn't set to Hidden, and that it's configured consistently in both Location Settings and the relevant Pricing Tier.
Changes aren't appearing for customers? Make sure you published after saving, and remember "View Site" reflects your live flow.
Items missing under a category? Confirm the category is set to Itemized and that the specific items are added or enabled.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.