On-demand delivery lets a location offer pickup and delivery through a Cents On-Demand Pickup & Delivery Partner, a third-party driver network, so you can run delivery without managing your own drivers. You set it up per location in Cents Business Manager. This guide covers turning it on, defining your pickup and delivery windows, and setting an optional subsidy.
Use this if you want to offer pickup and delivery at a location without using your own drivers.
Before you start
You need Admin access to Cents Business Manager.
On-demand delivery is set up per location, so repeat these steps for each store that will use it. Decide the days, times, and areas you want to cover first.
You can run on-demand delivery, your own drivers, or both. To set up your own drivers, see How to Enable Own Driver Functionality at a Location and How to Set Up Delivery Windows (and Private Windows) in the Business Manager.
Step 1: Turn on the on-demand partner
Log in to Cents Business Manager, click Admin in the top navigation, then select the location.
Open the Delivery Settings tab.
Make sure Offer pickup & delivery service at this store is turned on.
Turn on I Will Use a Cents On-Demand Pickup & Delivery Partner.
Step 2: Define your pickup and delivery windows
In the on-demand partner section, choose the days of the week and the time ranges when on-demand pickups and deliveries can happen. These windows control when customers can select on-demand delivery at online checkout, so set them to match the hours you can get laundry ready.
Step 3: Set a subsidy (optional) and save
A subsidy is an amount you choose to cover toward each on-demand delivery, which lowers the delivery fee your customer pays. Enter the amount you want to subsidize per delivery, or leave it at zero to pass the full fee to the customer.
Review your pickup and delivery fees and any other delivery preferences for the store, then click Save. On-demand delivery is now active for this location, and eligible customers can choose it at online checkout.
Important things to know
On-demand delivery uses a third-party partner network, so you don't need your own drivers for these orders.
On-demand and your own drivers work independently, and both are set per location in Delivery Settings.
Your windows control when on-demand pickups and deliveries are offered at checkout.
A subsidy is optional. The customer pays the delivery fee minus any subsidy you set.
Courier fees, courier tips, and any subsidies you provide are included on your monthly invoice. See How delivery fees work.
Video walkthrough
The video below covers the setup. It may not reflect the latest interface, so follow the written steps above for the current flow.
Troubleshooting
Don't see the on-demand option?
Make sure Offer pickup & delivery service at this store is on, and that you're in the correct location's Delivery Settings.Customers aren't offered on-demand delivery at checkout?
Check that your windows cover the days and times they're booking, and that their delivery address falls within your service area.Delivery costs more than the customer expected?
Review your subsidy and fee settings. The customer pays the delivery fee minus any subsidy you set, so raise the subsidy to lower their cost.Want to run your own drivers too?
You can. Turn on I have my own drivers in the same Delivery Settings tab. The two options work independently per location.An on-demand delivery wasn't received?
Follow the steps in What to Do If an On-Demand Delivery Isn't Received to check the order and reach our team.
Frequently asked questions
What is a Cents On-Demand Pickup & Delivery Partner?
A third-party, on-demand driver network that handles pickups and deliveries for you.
Do I need my own drivers?
No. On-demand delivery uses partner drivers.
Can I use both on-demand and my own drivers?
Yes. Set up each option in Delivery Settings for the location.
How do customers choose an on-demand delivery time?
They pick from the pickup and delivery windows you define, at online checkout.
How am I billed for on-demand deliveries?
Courier fees, courier tips, and any subsidies you provide are included on your monthly invoice.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.