You can offer pickup and delivery with your own drivers at any location. You set it up in the location's Delivery Settings, where you turn the feature on and define your service area, delivery windows, and fees. You can run your own drivers on their own or alongside a Cents on-demand delivery partner.
Use this if your store has its own drivers and you want customers to book pickup and delivery online.
Before you start
You need Admin access to Cents Business Manager.
Delivery is set up per location, so repeat these steps for each store that offers it.
Your drivers need Driver App access. See How to Assign Driver App Access to a Team Member.
Step 1: Open the location's Delivery Settings
Click Admin at the top, then open Locations.
Select the location you want to set up.
Open the Delivery Settings tab.
Step 2: Turn on your own drivers
Turn on Offer pickup & delivery service at this store.
Turn on I have my own drivers.
Step 3: Set your service area, windows, and fees
Under I have my own drivers, set up:
Service Area: the zones you deliver to, each with its own zip codes. Delivery tiers are set per zone, so you can price areas differently. See How to Create and Assign a Delivery Pricing Tier.
Pickup & Delivery Windows: the days and time ranges customers can choose. See How to Set Up Delivery Windows (and Private Windows).
Pickup & Delivery Fee Settings: your fees for online pickup and delivery orders, for return-only (walk-in) deliveries, and your missed-pickup fee. See How to Set Up and Manage Missed Pickup Fees.
Pickup / Delivery Buffer: extra time added around each window (for example, 30 minutes) to give your drivers room.
Save your changes. Customers at this location can then book pickup and delivery with the windows and fees you set.
Optional: also offer on-demand delivery
Turn on I will use a Cents on-demand pickup & delivery partner to also offer deliveries through a third-party driver network. You can run your own drivers, on-demand, or both at the same location. See How to Set Up On-Demand Delivery.
Video walkthrough
This video may show older screens. The steps above match the current Business Manager.
Troubleshooting
Customers can't choose delivery at this location.
Make sure Offer pickup & delivery service at this store and I have my own drivers are both on, and that you've added at least one service area zone and a delivery window. If no zone covers the customer's zip code, they can't book.A delivery window shows a warning icon.
The window may fall outside the store's hours. Make sure your windows fit within the location's schedule.I set it up but nothing changed.
Delivery Settings apply only to the location you're editing. Confirm you're on the right store and that your changes saved.The missed-pickup fee isn't charging automatically.
If manual review of missed-pickup fees is on, you review each one first. Turn it off to charge the fee automatically.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.