The Service fee on Cents can be set up in the Account Settings of the Business Manager.
This service fee can be turned on or off for every transaction on the POS, and is fully customizable. You can set it as a percentage or a flat dollar amount at the point of sale. A percentage service fee is calculated on the order subtotal, plus tax and any delivery fees, after any discounts. It does not include the customer's tip.
You can always remove the fee by clicking the “Remove” button next to where it says “Service Fee (4%).” Once the service fee has been removed, you will see a line drawn through it.
The transaction fee acts a little differently. This fee is charged by the credit card processing company, Stripe. The transaction fee cannot be customized and is charged based on the entire order total.
Need assistance?
Feel free to text our Cents Support team at 888-302-8809.