Customer Service: use it when you run a machine for a customer, like a re-wash, a free dry, or making up for a machine that ate their money. You'll choose the customer and add notes.

Technical: use it when you run a machine for maintenance, repairs, or testing. You'll enter the technician's name and notes.

Neither type charges the customer.

Open the machine: in Business Manager, go to My Stores > Machines. In the Employee App, open the menu and tap Machines.

Click the machine. It must show Available.

Click Run Machine on the Details tab.

Choose Customer Service or Technical and click Next.

For Customer Service, choose the customer and add notes. For Technical, enter the technician name and notes. Click Next.

In Business Manager, click Enable Start, then start the machine from the machine itself. In the Employee App, tap Run Machine. For dryers, choose the time first.

Open the machine's Turns tab to see each turn with its type, reason, start time, and location.

I don't see Run Machine.
Service turns only work on networked machines that show Available. Check the device is paired and online.

I picked the wrong turn type.
The turn keeps the type you chose. Add a note on your end, or text our Support team if you need help with reporting.

The machine didn't start after Enable Start.
Press start on the machine itself.