Turnaround time by service lets you set how long each category of service takes to process at a given location, and fine-tune it down to an individual service. This keeps due dates accurate for your team and for the customer placing the order.

Turnaround Time by Service at Location is a feature we turn on for you. To enable it, reach out to your Customer Success Manager or contact Cents Support (text 888-302-8809 or email [email protected]).

Once the feature is enabled, log into the Business Manager, go to Locations, and click into the Schedule tab. Your store hours and shifts now live under this Schedule tab as well.

Scroll to the Processing Schedule section to set a start time for laundry and garment processing at this location. For orders submitted after a cutoff, this processing time determines the due date.
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Enter the time processing will begin. Either set the same processing time for all days, or select Different per day and enter a processing start time for each day.

Scroll down to the Turnaround Time section to set how long it takes to process each category of service at this location, measured from when the order is submitted.

Select a default turnaround time from the drop-down, or set up a custom time.
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To add a cutoff, click the Cutoff box. With a cutoff, any order submitted after the cutoff time gets a due date calculated from the next day's processing time.

For example, with a 4-hour service and a cutoff at 12pm, any order submitted after 12pm won't begin processing until the next day when the processing time starts.
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This can be done for both laundry and dry cleaning categories.

If an individual service needs its own turnaround time, go to the Services & Products section and scroll to that service. Click the three-dot menu on the line item and select Customize Turnaround.
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Set the custom turnaround time and cutoff for that service, then click Save. These changes will reflect on the customer's ordering link.

Turnaround times are set per location, so you can tune them store by store. They apply from the moment an order is submitted, and the cutoff pushes late orders to the next processing day. Turnaround time also affects return delivery scheduling: a customer can't schedule a return earlier than the turnaround window, even if their order finishes sooner.

Is turnaround set per location or across the whole business?
Per location, so each store can have its own times.
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Can I set different turnaround times for laundry and dry cleaning?
Yes. You can set turnaround by category and customize individual services.
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Where do customers see these times?
They're reflected on the customer's ordering link when placing an order.

Feel free to text our Cents Support team at 888-302-8809.