The Billing page in your Cents Business Manager is where you manage everything tied to your Cents subscription. From here you can assign or update the payment method for your account and each location, check for any payment issues, and view or pay your invoices.
When to use:
You need to assign a payment method to your account or a location.
Your card expired, your bank account changed, or a payment did not go through.
You want to view, download, or pay an invoice.
Before you start:
You need Admin access to the Business Manager.
Have your credit card or bank account details ready if you plan to add a new payment method.
How to assign or update a payment method
Log in to the Business Manager and click Admin at the top of the screen.
Under Account in the left menu, click Billing.
In the Subscriptions section, you will see your account and each of your locations, along with the payment method assigned to each one.
Account: Account-level subscriptions, shared across all of your locations.
Location: Subscriptions for a specific store, with the monthly amount shown on the right.
Click Edit Payment Methods to update everything at once, or click Update Payment Method next to a specific location.
In the Edit payment methods panel, click the Select payment method dropdown next to the account or location you want to update.
Choose a saved payment method, or click + New payment method and follow the steps to add a credit card or bank account. If a payment method is marked with an error, select another payment method on file or add a new one.
Click Save.
Important note: A payment method is required at both the account level and the location level. Adding a payment method does not create a new charge, and using the same payment method for both will not double charge you.
How to tell if a payment method needs attention
If there is a problem with a payment method, you will see a red or yellow (!) next to it, and that row will be outlined in red or yellow. This means the payment on that subscription did not go through, and you should update the payment method for that row.
If the same payment method is used on a row that has no invoice due, like an account-level subscription with a $0 balance, you do not need to take action on that row. Focus on the rows that have an open invoice.
Payments are processed every evening. After you update a payment method, your balance and status will not change right away. The red and yellow indicators will clear once the payment is processed that evening. Check back the following morning to confirm everything went through. If the error is still showing after that, repeat the steps above to apply a different payment method.
How to view and pay invoices
Scroll down the Billing page to see your invoices. They are split into two sections:
Invoices: All invoices from August 1, 2026 onward, including the date, invoice total, balance due, and status.
Past Invoices: Your older invoices. Click Past Invoices to expand the list. Any refunds show directly below the invoice they apply to.
To view or download an invoice:
Click the invoice number, or click the download icon in the PDF column.
To pay an invoice right away:
Open invoices are paid automatically during the evening payment run. If you do not want to wait, you can pay an invoice manually.
Click the invoice you want to pay.
Click Pay Now at the top of the invoice and follow the prompts.
Gotchas and troubleshooting
I updated my payment method but still see an overdue balance:
Payments are processed in the evening, so your balance will not update right away. Check again the following morning. If you need it cleared sooner, open the invoice and click Pay Now.
My bank account is already on file but payments keep failing:
Some bank accounts that were moved over from our previous billing system may need to be added again. Click + New payment method, re-add the same bank account, remove the existing one, and click Save. Then check back the next morning.
The account row shows (!) but has no balance:
If there is no invoice due on that row, there is nothing to pay. Focus on updating any row that has an open invoice.
My card keeps getting declined:
Make sure the card is not expired and the billing details match what your bank has on file, or add a different payment method.
FAQ
Will I be charged when I add or change a payment method?
No. Adding or changing a payment method does not create a new charge.
Do I need to assign a payment method to each location?
Yes. Every location, plus the account level, needs a payment method. You can use the same one for all of them.
When are payments collected?
Payments are processed every evening. Any status changes will show on your Billing page the following morning.
When are invoices issued?
Software invoices are issued on the 1st of each month.
Where can I find an older invoice?
Click Past Invoices at the bottom of the Billing page. You can download a PDF of any invoice listed there.
Do I need to complete this on every device?
No. Payment methods are managed once, from the Billing page in your Business Manager.
Need assistance?
Feel free to email our billing team at [email protected]