At intake, mark each paid order as processed at your store or at the hub. Choose Process at Hub for orders going to the hub.

You'll be asked to release the order to a driver. If the driver isn't there yet, close the order. You can release it later.

When the driver arrives, open Active Orders from the Home screen and tap Release in the top-right corner.

Swipe left on each order the driver is taking, then tap the blue Release button that appears.

When the driver arrives at the hub, open Active Orders and tap Receive in the top-right corner.

Swipe left on each order you're checking in, then tap the blue Receive button that appears.

When an order is done, check that its weight matches (or is close to) the weight it had when it arrived at the hub.

Tap Complete Processing. You'll be asked to release the order to a driver. If the driver isn't there yet, close the order and release it later.

When the driver arrives, open Active Orders, tap Release, swipe left on each order going back to its store, and tap Release.

Only release orders when the driver is there to take them.

Every order needs to be marked for processing at the store or the hub at intake, so the right team sees it.

Comparing weights at the hub helps catch missing items before orders go back to the store.

An order isn't in the Release list.
At the store, check that the order is paid and marked Process at Hub. At the hub, check that you tapped Complete Processing.

An order isn't in the Receive list.
It has to be released by the sending location first. Ask them to check their Release list.

The weight at the hub is very different.
Recount the bags and items before you release the order, and contact the store if something is missing.